At a Glance
- Tasks: Supervise front desk operations and ensure luxury guest experiences.
- Company: Join Montcalm Collection, where hospitality meets timeless style.
- Benefits: Competitive salary, generous holiday allowance, and paid birthday leave.
- Other info: Enjoy exclusive discounts, wellbeing support, and continuous learning opportunities.
- Why this job: Be part of a team that celebrates individuality and creativity in hospitality.
- Qualifications: Experience in luxury hotel front office operations and strong leadership skills.
The predicted salary is between 24300 - 29700 £ per year.
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
WHY JOIN MONTCALM COLLECTION
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
ROLE OVERVIEW
The Front Office Supervisor supports the Front Office Manager in overseeing day-to-day operations at the front desk and ensures that service standards are consistently met. This role provides guidance and leadership to front desk staff, monitors operational processes, and assists in delivering a seamless, luxury guest experience.
RESPONSIBILITIES
- Supervise daily front desk operations, including check-in/check-out, reservations, and guest inquiries.
- Ensure Front Desk is always manned and readily equipped to serve the guests.
- Address and resolve any guest complaints or issues promptly and efficiently, ensuring guest satisfaction.
- Ensure VIP guests and any special requests are handled with utmost care.
- Provide coaching, training, and support to front office staff.
- Monitor guest satisfaction and escalate issues as required to management.
- Ensure accuracy of guest billing and process.
- Deal with any potential book-out from and to our property.
- Conduct shift briefings and ensure all operational tasks are completed.
- Support smooth communication between the front office and other hotel departments.
- Assist in maintaining front office systems (PMS, POS) and accurate reporting.
- Ensure adherence to hotel policies, luxury standards, and operational procedures.
- Support special guest requests and VIP arrangements.
- Respond to emergencies and incidents, following the hotel’s protocols and procedures.
SKILLS AND QUALIFICATIONS
- Previous experience in front office operations or guest services in a luxury hotel environment.
- Knowledge of hotel management systems (e.g., Opera PMS).
- Strong interpersonal, communication, and problem-solving skills.
- Ability to supervise and motivate a team effectively.
- Fluency in English; additional languages are advantageous.
WORKING CONDITIONS
- Flexible schedule including evenings, weekends, and public holidays.
- Regular interaction with guests in public areas of the hotel.
- Periods of standing and walking required.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Front Office Supervisor employer: Montcalm at The Brewery London City
At Montcalm Collection, we pride ourselves on being an exceptional employer that values individuality and fosters a culture of genuine hospitality. With competitive salaries, generous holiday allowances, and comprehensive wellbeing support, we empower our team members to thrive both personally and professionally. Our commitment to continuous learning and development, along with unique perks like paid birthday leave and international hotel discounts, makes Montcalm Collection a rewarding place to build a meaningful career in the heart of London.
Contact Details:
Montcalm at The Brewery London City Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Montcalm at The Brewery London City. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Montcalm at The Brewery London City
Don't be shy about reaching out to Montcalm at The Brewery London City directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Montcalm at The Brewery London City and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Montcalm at The Brewery London City
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
