At a Glance
- Tasks: Supervise hotel operations, ensuring exceptional guest experiences and service excellence.
- Company: Join Montcalm Collection, a luxury hotel group with a rich history and modern flair.
- Benefits: Enjoy competitive salary, generous holiday allowance, and wellbeing support.
- Other info: Flexible schedule with opportunities for career growth and development.
- Why this job: Be a key player in delivering luxury hospitality and making memorable guest experiences.
- Qualifications: Experience in luxury hotel management and strong guest service skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Montcalm Collection
United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city‑slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels. Discover Montcalm Brewery: a historic brewery transformed into a luxury hotel in the heart of the city. Featuring artful interiors, modern British dining, and a sleek fitness suite. Indulge in seasonal cuisine at The Jugged Hare, explore iconic landmarks nearby, and enjoy 235 elegant rooms and suites. Blending history and modernity seamlessly, a storied past with a touch of contemporary luxury.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Duty Manager plays a key supervisory role in ensuring smooth day‑to‑day hotel operations across all departments, particularly during evenings, weekends, and peak periods. Acting as the senior manager on duty in the absence of senior leadership, this role is responsible for maintaining service excellence, handling guest concerns with discretion, and supporting colleagues to deliver seamless and personalised guest experiences. The Duty Manager ensures that brand standards are upheld, operational issues are resolved promptly, and the highest levels of guest satisfaction are achieved in line with Montcalm Collection’s commitment to luxury hospitality.
Responsibilities
- Act as the senior decision‑maker during assigned shifts in the absence of senior managers.
- Supervise front office and guest services staff, ensuring performance aligns with luxury service standards.
- Carry out daily inspections of public areas, back‑of‑house spaces, and guest facilities.
- Handle guest complaints with empathy and efficiency, ensuring follow‑up actions are completed.
- Support and liaise with Housekeeping, F&B, and Engineering teams to resolve operational issues.
- Ensure accurate and timely completion of daily reports, shift handovers, and logbooks.
- Oversee cash handling procedures and ensure compliance with financial policies.
- Maintain visibility in the lobby and other guest‑facing areas during busy periods.
- Ensure health & safety, fire, and security procedures are followed by all staff on duty.
- Train, coach, and mentor team members to uphold Montcalm Collection service standards.
Skills and Qualifications
- Previous experience in a supervisory or duty management role within a luxury hotel environment.
- Strong knowledge of hotel operations and guest service standards.
- Proficiency in hotel management systems (e.g., Opera PMS, POS).
- Additional training in health & safety, fire safety, or first aid is an advantage.
- Fluency in English required; additional languages preferred.
Working Conditions
- Flexible schedule including evenings, weekends, and public holidays.
- Active role requiring visibility across guest‑facing and operational areas.
- Periods of standing, walking, and light manual handling.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Compensation
Competitive salary.
Duty Manager employer: Montcalm at The Brewery London City
Montcalm Collection is an exceptional employer, offering a competitive salary and generous benefits including 28 days of holiday, paid birthday leave, and comprehensive wellbeing support. With a strong focus on employee growth through continuous learning opportunities and a vibrant work culture that celebrates milestones and diversity, Montcalm Collection provides a rewarding environment for those seeking to thrive in the luxury hospitality sector in the heart of London.
Contact Details:
Montcalm at The Brewery London City Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former employees of Montcalm Collection. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for the interview by researching Montcalm Collection's values and recent news. Show us that you’re genuinely interested in our hotels and can align with our commitment to luxury hospitality.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to guest service and team management. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for us at Montcalm Collection.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to providing exceptional service and how you align with Montcalm Collection's luxury standards.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant skills and experiences that match the job description, especially your supervisory experience in a luxury hotel environment.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us quickly see why you’re a great fit for the role and the Montcalm Collection.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Montcalm at The Brewery London City
✨Know Your Stuff
Before the interview, make sure you’re familiar with Montcalm Collection and its unique offerings. Research their hotels, understand their luxury service standards, and be ready to discuss how your previous experience aligns with their values.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past roles where you've successfully managed teams, resolved conflicts, or improved guest satisfaction. This will show that you're ready to step up in the absence of senior management.
✨Practice Empathy
Handling guest complaints with empathy is crucial in this role. Think of scenarios where you’ve turned a negative experience into a positive one for a guest. Be prepared to share these stories during your interview to highlight your customer service skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s operations or team culture. This shows your genuine interest in the role and helps you determine if Montcalm Collection is the right fit for you.
