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- Tasks: Welcome clients, share Montblanc's heritage, and deliver exceptional customer experiences.
- Company: Join the prestigious Montblanc team within the Richemont family.
- Benefits: Opportunities for personal and professional growth in a dynamic retail environment.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: Experience in client relations and digital outreach is essential.
- Other info: Collaborative team culture with a focus on achieving sales targets.
The predicted salary is between 36000 - 60000 £ per year.
As a lead brand ambassador for Montblanc, you are responsible for welcoming clients to the boutique, introducing them to the heritage of our maison and ultimately setting an exemplary standard of customer experience and level of performance.
A key focus for the team is CRM activity and cultivating a loyal client base for both the brand and boutique. It is vital that this individual is proactive about nurturing genuine customer relationships and developing a successful client book. We are seeking candidates who are confident and experienced in digital outreach via WhatsApp, WeChat and other online communication platforms.
Working within the boutique, KPI’s & sales targets are of the utmost significance. Having the ability to work both individually and as a team will be of high importance when trying to achieve sales within a highly competitive retail environment. Montblanc offers a vast array of products from writing instruments and stationery to watches and luxury accessories. We require individuals who are passionate and curious about our maison. You will be expected to become an expert in your field – sharing this knowledge with both your clients as well as the rest of your team.
You will play an essential part in the smooth running of our boutique and seamless customer journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills. We are looking for individuals who are naturally proactive and take initiative. Often our boutiques are extremely busy environments, so having the ability to remain calm under pressure is key. It is vital that this individual has previous experience dealing with clients from an array of backgrounds and cultures, in order to support the boutique's internationally diverse customer base.
The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects. As a Senior Sales Associate, you will also be required to support the management team with additional tasks and execute managerial duties in the absence of the Boutique Manager.
As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
Your Journey With Us: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- 1st Stage – After your application has been selected, our recruitment team will reach out to you for an introductory call
- 2nd Stage – Interview with the Boutique Manager
- 3rd Stage – Interview with the Brand Director for Montblanc
Senior Sales Associate - New Bond Street employer: Montblanc
Contact Detail:
Montblanc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate - New Bond Street
✨Tip Number 1
Get to know Montblanc inside out! Familiarise yourself with their products, heritage, and values. This will not only help you stand out during interviews but also show your genuine passion for the brand.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with clients from diverse backgrounds, being articulate and confident in your conversations is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Use platforms like LinkedIn to connect with current employees at Montblanc. Engaging with them can provide insider tips and might even lead to a referral, which can double your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Montblanc family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Senior Sales Associate - New Bond Street
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for Montblanc shine through! Talk about why you’re excited about the brand and how you connect with its heritage. We want to see that you’re not just looking for a job, but that you genuinely care about what we do.
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Associate role. Highlight your experience in customer service and any previous sales achievements. We’re looking for someone who can hit those KPIs, so don’t be shy about showcasing your successes!
Be Authentic: In your cover letter, be yourself! We value authenticity and want to know who you are beyond your qualifications. Share a story or an experience that reflects your communication skills and ability to build relationships with clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and serious about joining our team at Montblanc.
How to prepare for a job interview at Montblanc
✨Know Your Montblanc
Before the interview, dive deep into Montblanc's history and product range. Familiarise yourself with their writing instruments, watches, and luxury accessories. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Relationship Skills
Prepare examples of how you've successfully built and maintained customer relationships in previous roles. Highlight your experience with digital outreach tools like WhatsApp and WeChat, as these are crucial for nurturing a loyal client base.
✨Demonstrate Team Spirit
Be ready to discuss how you work collaboratively in a team environment. Share specific instances where you contributed to team success or supported colleagues, especially in high-pressure situations typical of busy retail settings.
✨Stay Calm Under Pressure
Think of scenarios where you had to manage stress effectively. During the interview, convey your ability to remain composed and focused, even when the boutique is bustling. This quality is essential for a Senior Sales Associate at Montblanc.
