Boutique Manager - Selfridges

Boutique Manager – Selfridges, Montblanc

We are looking for a Boutique Manager to drive sales, strategy and team performance in a luxury environment.

Responsibilities

• Drive sales, strategic objectives and P&L management.
• Develop and track KPIs, implementing initiatives to boost sales especially for high‑end products.
• Ensure strict adherence to Montblanc brand guidelines for visual merchandising and customer service.
• Lead, motivate and develop a high‑performing team focused on results and customer service.
• Recruit, train and conduct performance reviews for team members.
• Maintain optimal staffing and coverage for all boutique operating hours.
• Optimise stock, merchandising and inventory management to maximise sell‑through.
• Collaborate with operations and logistics for efficient stock availability. Oversee till operations, IT systems, security and maintenance.
• Ensure impeccable customer service and memorable client experiences. Develop and implement CRM strategies with marketing teams.
• Manage VIP client relationships and promote corporate gifting opportunities.
• Oversee all client service and related topics.

Qualifications

• Strong experience in a managerial position within a luxury environment with demonstrable leadership skills.
• Exceptional client relationship management skills and experience building client‑centric and omnichannel‑mindset teams.
• Strategic and analytical thinker capable of making quick and efficient decisions.
• Passion for luxury products and the Montblanc brand.

Your Journey With Us

• Initial screening call with Richemont Talent Team.
• First interview with the Retail Operations Manager & Clienteling Manager.
• Final interview with the Brand Director.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Retail Luxury Goods and Jewelry

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