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- Tasks: Support sales, manage team performance, and enhance client experiences in a luxury boutique.
- Company: Join Montblanc, a leader in luxury craftsmanship since 1906, known for innovation and quality.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and employee engagement initiatives.
- Why this job: Be part of a prestigious brand, develop leadership skills, and create memorable client interactions.
- Qualifications: Experience in luxury retail and strong client relationship skills are essential.
- Other info: This is a full-time, permanent position at our flagship location in London.
The predicted salary is between 28800 - 43200 £ per year.
Since Montblanc revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, high aesthetics, and innovative solutions. We continue to push boundaries by combining tradition, technology, and design across writing instruments, watches, leather goods, new technologies, and accessories. Our mission, embodied in our name and emblem, is to implement bold ideas with exceptional craftsmanship and create refined products for those with the highest expectations. With over 3,000 passionate employees, we foster a culture that inspires people to unleash their potential, thrive, and achieve.
Montblanc is seeking a passionate and experienced retail professional with a flair for luxury and a drive for excellence to join as an Assistant Boutique Manager at our prestigious New Bond Street Flagship in London. This role offers the opportunity to support boutique performance, elevate client experiences, and contribute to a globally renowned brand.
How Will You Make an Impact:
- Assist in achieving and exceeding sales targets through active participation in sales activities and motivation of the team to meet individual goals.
- Support the Boutique Manager in monitoring and managing the P&L, identifying opportunities to improve profitability and control expenses.
- Ensure consistent implementation of brand standards, including visual merchandising, product presentation, and promotional activities.
- Support in leading and developing a high-performing team by training and coaching on product knowledge, sales techniques, and customer service skills.
- Create a positive, motivating work environment that fosters teamwork, collaboration, and employee engagement.
- Guide team members in resolving customer issues and handling challenging situations.
- Elevate the client experience by ensuring personalized, exceptional service, and supporting CRM strategies to build strong client relationships.
- Cultivate relationships with VIP clients, offering tailored services and exclusive access to new products and events.
- Assist in managing inventory levels, ensuring the boutique is well-stocked, and oversee till operations for accuracy and efficiency.
- Maintain the boutique's appearance and cleanliness to the highest standards and support security protocols.
- Contribute to strategic initiatives by analyzing sales data and market trends, and supporting the implementation of new projects.
How Will You Experience Success With Us?
- Proven experience in luxury retail.
- Leadership potential with team development skills.
- Excellent client relationship management and service delivery skills.
- Strong organizational and analytical skills.
What Makes Our Group Different?
We value diversity in arts, cultures, and human skills, fostering untapped potential. We promote values of freedom, loyalty, solidarity, empathy, curiosity, courage, humility, and integrity. We are committed to caring for our world.
Your Journey With Us:
We aim to provide a valuable recruitment process, including an initial screening call with the Richemont Talent Team.
Assistant Boutique Manager - New Bond Street (Flagship) employer: Montblanc
Contact Detail:
Montblanc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Boutique Manager - New Bond Street (Flagship)
✨Tip Number 1
Familiarise yourself with Montblanc's product range and brand values. Understanding their commitment to craftsmanship and luxury will help you connect with the brand during interviews and demonstrate your passion for their products.
✨Tip Number 2
Network within the luxury retail sector. Attend industry events or connect with current or former Montblanc employees on platforms like LinkedIn. Building relationships can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership experiences in detail. Since the role involves team development, think of specific examples where you've successfully motivated a team or improved sales performance in a retail environment.
✨Tip Number 4
Showcase your customer service skills by preparing scenarios where you've gone above and beyond for clients. Montblanc values exceptional client experiences, so be ready to share how you've built strong relationships with customers in the past.
We think you need these skills to ace Assistant Boutique Manager - New Bond Street (Flagship)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury retail and showcases your leadership potential. Use specific examples that demonstrate your ability to meet sales targets and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the luxury industry and your understanding of Montblanc's brand values. Mention how your skills align with the responsibilities of the Assistant Boutique Manager role.
Showcase Client Relationship Skills: In your application, emphasise your experience in client relationship management. Provide examples of how you've successfully built relationships with clients and enhanced their shopping experience.
Highlight Analytical Skills: Demonstrate your analytical skills by discussing any experience you have with sales data analysis or market trends. This will show your ability to contribute to strategic initiatives within the boutique.
How to prepare for a job interview at Montblanc
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail during the interview. Share specific experiences that highlight your love for high-quality products and exceptional customer service, as this aligns perfectly with Montblanc's values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss your approach to motivating team members and how you’ve contributed to their development, as this role requires strong leadership potential.
✨Know the Brand Inside Out
Research Montblanc thoroughly before your interview. Familiarise yourself with their history, product lines, and brand values. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Client Relationship Scenarios
Think of examples where you've successfully managed client relationships or resolved challenging situations. Be ready to discuss how you would elevate the client experience at Montblanc, as this is a key aspect of the Assistant Boutique Manager role.
