At a Glance
- Tasks: Own the end-to-end customer experience for an AI-powered payment platform.
- Company: Join a forward-thinking team focused on utility providers and financial services.
- Benefits: Flexible hybrid work, competitive pay, and potential for contract extension.
- Other info: Collaborate with a dynamic, cross-functional team in a fast-paced Agile environment.
- Why this job: Make a real impact on user experience while helping financially vulnerable customers.
- Qualifications: Strong UX portfolio with experience in regulated digital products and financial services.
The predicted salary is between 55000 - 65000 £ per year.
Location: Hybrid (2 office days per week in London minimum)
Contract Length: 2 Months (with scope for extension)
Interview Process: 1 Stage, MS Teams
We are supporting an AI-powered flexible payment platform built for utility providers in hiring a UX Designer to own the end-to-end customer experience of the platform as it enters its pilot phase. This is not a post-build add-on role. The successful candidate will sit at the core of the product trio alongside the Product Manager and Tech Lead, taking full ownership of the enrolment journey, payment confirmation flow, notification design and every customer-facing touchpoint that determines whether users trust and adopt the platform. The work must meet rigorous FCA Consumer Duty and Ofwat regulatory standards from day one, and design outcomes will be assessed against real enrolment conversion metrics.
This role suits an experienced UX Designer with a strong portfolio across complex, regulated digital products, a genuine understanding of financially vulnerable users, and the confidence to operate as a peer in a technically strong, commercially sophisticated team.
Key Responsibilities- Design and iterate the full enrolment funnel from payment request receipt through open banking consent, affordability assessment and confirmed payment plan, driving conversion through clear and low-friction UX.
- Design the vulnerability declaration flow with sensitivity and compliance rigour, in line with FCA Consumer Duty and GDPR requirements.
- Own the one-tap Variable Recurring Payment confirmation journey, including tariff and package impact illustration screens to help customers understand their payment choices before committing.
- Define interaction patterns for the payment portal across web and mobile, working directly with the TypeScript and React front end engineering team.
- Design the full notification journey including payment reminders, status updates, consent renewal prompts and affordability reassessment triggers, ensuring compliance with regulatory audit trail and consent management requirements.
- Run discovery two sprints ahead of the delivery track, shaping stories with testable acceptance criteria before developers begin build.
- Conduct user research with utility customers including those in financial vulnerability, producing outputs that directly inform the affordability model team and integration layer design.
- Contribute to sprint ceremonies and operate self-sufficiently within a small, senior cross-functional squad.
- Strong portfolio demonstrating end-to-end UX across complex, regulated digital products, with financial services, utilities or ‘GovTech’ experience strongly preferred.
- Proficiency in Figma, with the ability to produce production-ready specifications with annotated edge cases for a React and TypeScript engineering team.
- Experience designing transactional and payment journeys with demonstrable impact on conversion or completion rates.
- Comfortable with service design methods including journey mapping, blueprinting, jobs-to-be-done and facilitated co-design workshops.
- Demonstrable experience designing for financially vulnerable or at-risk users, with strong understanding of plain English, accessibility to WCAG 2.1 AA standard and inclusive design principles.
- Working knowledge of FCA Consumer Duty requirements as they apply to digital product design, particularly the fair treatment of customers in vulnerable circumstances.
- Comfortable operating in a dual-track Agile environment, moving fast in discovery while feeding shaped and validated stories into a delivery sprint.
- Confident presenting design rationale and research findings to non-design stakeholders.
- Familiarity with open banking consent UX patterns and PSD2 or PSD3 user flow requirements.
- Experience with Variable Recurring Payments, BACS or direct debit payment products.
- Knowledge of Ofwat or water industry customer obligations.
- Background in behaviour change design or financial wellbeing products.
- Exposure to AI-driven or data-personalised consumer experiences.
UX Designer employer: Montash
Join a forward-thinking company at the forefront of AI-powered payment solutions, where your role as a UX Designer will directly impact the customer experience for utility providers. With a hybrid work model based in London, you'll thrive in a collaborative environment that values innovation and inclusivity, offering ample opportunities for professional growth and development. The company prioritises employee well-being and fosters a culture of support, ensuring you can make meaningful contributions while working alongside a talented team dedicated to enhancing financial accessibility.
StudySmarter Expert Advice🤫
We think this is how you could land UX Designer
✨Get Your Work Out There
As a temporary UX/UI designer, it’s crucial to have a solid portfolio that showcases your best projects. Share your designs on platforms like Behance or Dribbble, and don't shy away from seeking feedback in design communities. The more visible you are, the better your chances of snagging that next gig!
✨Join Design Meet-ups
Networking in the UX/UI design field can be a game changer. Attend local design meet-ups or workshops to connect with other designers and potential employers. These casual settings often lead to freelance or temporary job opportunities that are not advertised widely. Plus, it’s a great way to share ideas and get inspired!
✨Flexible Platforms for Temporary Roles
Use job platforms that focus on temporary roles, like Creative Circle or Similar. These sites often have listings specifically for short-term design projects, making it easier for you to find quick gigs. Make sure your profiles on these platforms are up to date and highlight your availability!
✨Slide into Direct Applications
When you see a company like Montash is looking for a UX Designer, don’t just rely on job boards. Check out their careers page and apply directly! Companies often prefer candidates who show initiative and genuine interest in their work, plus you might find opportunities that haven't been widely advertised yet.
We think you need these skills to ace UX Designer
Some tips for your application 🫡
Show off your portfolio:Since you're diving into UX/UI design, make sure your portfolio is front and centre. We want to see your design process, not just the final products. Share case studies that explain your thought process, the problems you solved, and how you approached user research!
Tailor your CV for the design world:In UX/UI design, your CV should reflect your creative side! Highlight relevant design skills, software you’re proficient in (like Sketch or Figma), and any user experience methodologies you’ve employed. Keep it sleek and visually appealing—after all, we’re in design!
Emphasise your adaptability:Because this is a temporary role with Montash, we want to see that you can hit the ground running. In your cover letter, mention examples of how you’ve adapted to tight deadlines or changing project scopes in the past. Showcase that flexibility and eagerness to learn!
Highlight collaboration experience:UX/UI design is all about teamwork. When you’re applying, mention any experiences where you’ve worked closely with developers, product managers, or other designers. Let Montash know how you can effectively communicate and collaborate to create fantastic user experiences.
How to prepare for a job interview at Montash
✨Show Off Your Portfolio
When interviewing for a temporary UX/UI design role at Montash, your portfolio is your best friend. Bring along a digital copy and be ready to discuss your design process, the challenges you faced in your past projects, and how you solved them. This is a great opportunity to showcase your adaptability and how quickly you can deliver results.
✨Know Your Tools Inside Out
In the world of UX/UI design, familiarity with tools like Sketch, Figma, or Adobe XD is crucial. Make sure you can comfortably talk about projects you’ve completed with these tools and any unique features you’ve leveraged. The interviewer might throw in some technical questions about these tools, so be prepared!
✨Understand the Company’s Design Voice
For a temporary gig at Montash, it's key to understand their brand and design ethos. Dive into their past projects or any current designs they may have on their website. Showing that you’re aligned with their visual style and user experience approach will help you stand out during the interview.
✨Flexibility is Key
As it’s a temporary position, highlight your ability to adapt and learn quickly. Discuss previous experiences where you’ve had to pivot your design approach or work under tight deadlines. Employers like Montash will appreciate someone who can hit the ground running and be a quick study.
