At a Glance
- Tasks: Lead operational support for high-availability OT systems and manage incident response.
- Company: Join a major utilities client in a dynamic and critical infrastructure setting.
- Benefits: Flexible work with 1-2 days onsite, competitive pay, and professional growth opportunities.
- Other info: Exciting role with potential for career advancement in a regulated environment.
- Why this job: Make a real impact in operational technology while leading a skilled technical team.
- Qualifications: Experience in OT platforms, incident management, and strong leadership skills required.
The predicted salary is between 56700 - 69300 £ per year.
We are supporting a major utilities client in hiring an OT Technical Support Manager to lead the operational support, maintenance and resilience of high-availability operational technology (OT) systems, with a focus on incident response, service delivery, patching and vulnerability remediation.
This is a hands-on operational leadership role covering the day-to-day support and operational management of core OT platforms, including DMS, SCADA, data historians, telemetry and communications systems. The successful candidate will own incident management, fault diagnosis and recovery within a high-availability environment, lead OT patching and vulnerability remediation activity, and manage resourcing, capability and development across a technical team.
This role suits an experienced OT/Utilities operations professional with strong incident management and team leadership skills, comfortable owning service delivery and stakeholder relationships within a regulated, critical national infrastructure setting.
Key Responsibilities
- Lead the operational support and day-to-day management of OT platforms, including DMS, SCADA, data historians, telemetry and communications systems.
- Own incident management, fault diagnosis, recovery and operational resilience across high-availability OT environments.
- Lead OT patching, vulnerability remediation and maintenance activity in line with agreed schedules and compliance requirements.
- Manage resource allocation, capability mapping, coaching and development across the technical support team.
- Provide strong operational leadership, ensuring service delivery commitments are consistently met.
- Manage relationships with stakeholders and suppliers to ensure effective, coordinated operational support.
Essential Skills
- Strong experience in the support and operational management of OT platforms, including DMS, SCADA, data historians and telemetry systems.
- Experience in incident management, fault diagnosis, recovery and operational resilience within high-availability environments.
- Experience with OT patching, vulnerability remediation and maintenance activities.
- Experience with resource allocation, capability mapping, coaching and development of technical teams.
- Strong operational leadership and stakeholder management experience.
Desirable Skills
- Domain experience within the utilities or wider critical national infrastructure sector.
- Familiarity with OT security standards and frameworks (eg IEC 62443, NIST Cybersecurity Framework, NCSC CAF).
- Experience operating within a regulated environment with formal incident and change management processes.
Technical Support Manager employer: Montash
Join a leading global consultancy that champions innovation and digital transformation within the utilities sector. With a flexible work environment and a strong emphasis on Agile methodologies, we foster a collaborative culture that prioritises employee growth and development. Our commitment to cutting-edge technology and data-driven solutions ensures that you will be at the forefront of industry advancements while enjoying a supportive atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager
✨Get Hands-On with Temporary Projects
Temporary roles are all about flexibility and quick results. Look for short-term engineering projects or gigs that local companies might need help with. You can find these on job boards like Indeed or even niche platforms like PeoplePerHour. Don't be shy to reach out directly to firms—sometimes they have needs that aren't posted yet!
✨Tap into Engineering Meetups
Networking is key in engineering, especially for temporary positions. Check out local engineering meetups or hackathons relevant to your interests. Engaging with peers can lead to leads on temporary roles. Plus, it’s a sweet way to showcase your skills and passion in person—who knows who might be hiring at one of these events?
✨Leverage Your Connections
Let your friends and family know you're on the hunt for a temporary engineering role. Often, personal recommendations can get you in the door faster than any application. Share your goals and what you’re looking for through social media or casual conversations; you’d be surprised how many people might have the right connections!
✨Stay Sharp with Online Courses
While you're searching, keep those skills fresh! Take on some online courses related to your engineering field. Platforms like Coursera or edX can help you stay current and even get some certifications under your belt. This shows potential employers at Montash that you’re committed to growth, making you a more appealing candidate for temporary roles.
We think you need these skills to ace Technical Support Manager
Some tips for your application 🫡
Highlight Your Versatile Engineering Skills:For a temporary engineering role like this one at Montash, make sure to showcase a broad range of your engineering skills. Talk about different projects you’ve undertaken, focusing on your problem-solving ability and adaptability—key traits for temporary positions that depend on quick integration into teams.
Be Clear About Your Availability:Since this is a temporary role, clarity is essential. In your cover letter, be upfront about your availability and how soon you can start. Employers like Montash want to know that you can hit the ground running, so don’t shy away from mentioning your flexibility!
Tailor Your CV to Showcase Relevant Experience:Make sure your CV is tailored to reflect the specific engineering projects relevant to the job. For instance, if you’ve worked on temporary contracts before or have engaged in diverse engineering processes, highlight these experiences to show how well-rounded you are.
Include References from Past Employers:Temporary positions often require trust and reliability. Adding references from previous employers can significantly boost your application. It shows that you have a strong work ethic and can adapt quickly, which is exactly what Montash will be looking for.
How to prepare for a job interview at Montash
✨Get to Grips with Your Technical Skills
Engineering roles often involve assessing your technical expertise, so be prepared to delve into your core skills. Brush up on relevant software and tools you’ve used before, as well as any engineering principles that relate to the position at Montash. We want you to showcase your hands-on experience and problem-solving capabilities – it could be the difference between you and another candidate!
✨Prepare for Problem-Solving Scenarios
Expect to tackle some practical scenarios during the interview. Whether it's a design challenge or a troubleshooting test, Montash might want to see how you approach real-world engineering problems. Think of specific examples from your past work where you had to think on your feet and be ready to walk your interviewers through your thought process.
✨Show Your Adaptability in Temporary Roles
Since this is a temporary position, it’s key to demonstrate your flexibility and ability to hit the ground running. Make sure to convey your eagerness to learn and adapt quickly to the team and the specific projects at Montash. We all know that temporary roles can be a bit of a whirlwind, so emphasise your quick learning skills and your approach to managing change.
✨Highlight Relevant Portfolio Projects
If you've worked on engineering projects that align with the role at Montash, make sure to bring them up! A portfolio can be a great way to illustrate your engineering prowess. Discuss the challenges you faced, the solutions you implemented, and the results achieved – this will give the interviewers a tangible idea of what you bring to the table.
