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For Companies At a Glance
- Tasks: Support IT Operations Management projects and optimise processes within ServiceNow.
- Company: Join a dynamic team in a complex enterprise environment.
- Benefits: Competitive day rate, remote work, and opportunities for professional growth.
- Why this job: Make a real impact by improving IT processes and collaborating with diverse teams.
- Qualifications: Experience in process analysis and hands-on ServiceNow expertise required.
- Other info: 12-month contract with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Day Rate: Up to £500 a day Inside IR35
Contract Type: 12-month contract
Location: Remote – UK Based
Start Date: January 2025
Clearance: Active SC Cleared is required
Role Overview
We are looking for an experienced ServiceNow Business Analyst to support ongoing IT Operations Management (ITOM) projects within a complex enterprise environment. The role focuses on working closely with business and technical stakeholders to define requirements, optimise processes, and translate needs into deliverable work packages within ServiceNow.
Key Responsibilities
- Facilitate workshops with customers and internal teams to gather and validate business requirements
- Analyse existing processes and identify opportunities for improvement and automation
- Translate business requirements into functional documentation and actionable delivery items
- Support ServiceNow ITOM implementations, enhancements, and continuous improvement initiatives
- Collaborate with delivery teams to ensure requirements are clearly understood and executed
- Provide clear communication, documentation, and stakeholder updates throughout the project lifecycle
Required Skills and Experience
- Experience in process analysis, improvement, or automation consultancy
- Hands on exposure to ServiceNow implementations
- Strong working knowledge of ServiceNow ITOM
- ServiceNow Certified System Administrator (mandatory)
- Experience working within ITIL-aligned environments
- Familiarity with Agile, DevOps, Lean, or Six Sigma methodologies
- Excellent written and verbal communication skills, including workshop facilitation
- ServiceNow Certified Implementation Specialisations
- PRINCE2 or other project management certifications
- Strong stakeholder influencing and relationship management skills
ServiceNow Business Analyst – SC Cleared employer: Montash
Contact Detail:
Montash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst – SC Cleared
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to ServiceNow and ITOM. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you’ve improved processes or implemented ServiceNow solutions. This will give you an edge during discussions with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive listings and it’s a great way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace ServiceNow Business Analyst – SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Business Analyst role. Highlight your experience with ITOM projects and any relevant certifications, like your ServiceNow Certified System Administrator. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've worked on that relate to process analysis and improvement, and show us your passion for ServiceNow.
Showcase Your Communication Skills: Since this role involves a lot of collaboration, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to mention any experience you have in facilitating workshops or working with stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Montash
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around ITOM. Be ready to discuss specific implementations you've worked on and how you've optimised processes. This will show that you’re not just familiar with the platform but can also leverage it effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle certain situations, like facilitating workshops or translating business requirements. Think of examples from your past experience where you successfully navigated similar challenges and be ready to share those stories.
✨Showcase Your Communication Skills
Since this role involves a lot of stakeholder interaction, practice articulating your thoughts clearly and concisely. You might even want to prepare a mock workshop scenario to demonstrate your facilitation skills during the interview.
✨Understand the Agile and ITIL Frameworks
Familiarise yourself with Agile, ITIL, and other methodologies mentioned in the job description. Be prepared to discuss how these frameworks have influenced your work and how you can apply them to improve processes in the new role.
