Program Manager

Job Title: IT Programme Manager

Contract Type: Contract, Inside IR35

Contract Length: 6 Months (Dec – May)

Location: 3 days on-site in Ipswich + International Travel (expenses paid)

You’ll lead the successful delivery of strategic programmes that transform operations and customer experiences across a travel portfolio. This role provides strategic oversight and ensures measurable value across technology and business change initiatives.

Key Responsibilities:

• Clearly define and deliver programmes aligned to business strategy
• Establish objectives, scope, KPIs, and success measures
• Report progress to executive stakeholders
• Oversee program planning, scheduling, and execution across multiple projects
• Manage budgets, forecasts, and resource allocation
• Control risks, issues, and dependencies effectively
• Uphold governance and quality standards
• Build strong relationships with internal & external industry partners
• Lead steering committees and programme boards
• Ensure timely communication and decision-making
• Work with internal and third-party technical teams to ensure seamless implementation
• Oversee vendor performance, contracts, and service levels
• Drive digital transformation, automation, and continuous improvement
• Oversee change management, communication, and training to embed new ways of working

Required Skills & Experience:

• 8+ years of IT programme management in travel / transport / hospitality
• Proven experience leading large-scale, multi-stream transformations
• Strong financial control, commercial acumen, and governance skills
• Excellent communication and leadership capability
• Bachelor’s degree in business, Tourism, or Information Systems

Desirable:

• PRINCE2 / MSP / Agile certification
• Experience with cruise industry systems / industry relationships
• Master’s degree / MBA in Strategy, Operations, or Project Management
• Experience leading international or multi-brand initiatives