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- Tasks: Lead a major transformation in the hospitality sector, driving system replacements and enhancing customer experience.
- Company: Join a well-known hospitality provider with a focus on innovation and strategic growth.
- Benefits: Competitive contract rate, flexible working arrangements, and the chance to make a real impact.
- Why this job: Be a key player in a pivotal project that shapes the future of customer engagement.
- Qualifications: Experience in travel or hospitality and strong leadership skills are essential.
- Other info: Fast-paced environment with opportunities for professional growth and development.
The predicted salary is between 48000 - 72000 £ per year.
Contract Type: Contract, IR35 status to be determined
Location: 3 days on-site in Ipswich initially, with potential to reduce on-site presence after the initial project phase.
Mandatory experience: Travel or Hospitality
Montash are partnering with a well-known hospitality provider, who are seeking an experienced IT Programme Manager to lead the final and most critical phase of a major strategic transformation. This role will drive the replacement of a long-running customer platform and the integration of new revenue management capabilities. The programme is at a pivotal point following previous delays and resets. We need a leader who can restore momentum, strengthen governance, rebuild confidence across teams, and ensure a successful phased go-live. Industry experience in travel, transport, or hospitality is mandatory. This is a key hire with a fast-moving, one-stage interview process.
Key Responsibilities
- Lead delivery of a complex, multi-stream transformation aligned with business and customer strategy.
- Own programme scope, KPIs, milestones, and C-level reporting.
- Provide clear direction across all workstreams and rebuild confidence through strong governance and transparency.
- Hands-On Delivery Management
- Step in to unblock delivery, support project managers, and tighten planning, RAID, and execution.
- Manage interdependent schedules with seasonal constraints and lead cutover and BAU transition.
- Oversee integration of revenue management capability and maintain full budget ownership (~£7.5m).
- Customer System Replacement
- Lead the final phase of a multi-year customer-facing system replacement requiring reset and re-alignment.
- Hold offshore vendors accountable for quality, timelines, and product completeness.
- Drive UX and customer experience enhancements following earlier go-live phases.
- Business Change & Transformation
- Deliver cross-programme change plans to support adoption of new systems and processes.
- Lead communication, training, and readiness to ensure smooth and sustainable change.
- Stakeholder & Partner Engagement
- Engage and influence senior leaders with clear communication and credible challenge.
- Rebuild trust across teams and partners, enabling timely decisions and maintaining programme momentum.
Please complete the qualification questions, and the team will review your CV and reach out to you directly.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology and Project Management
Industries: Travel Arrangements, Hospitality, and Maritime Transportation
Programme Manager in Ipswich employer: Montash
Contact Detail:
Montash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel and hospitality sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and its recent projects, especially in customer system replacements. We want you to be able to discuss how your experience aligns with their needs, so practice articulating your past successes in similar roles.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight how you've restored momentum in previous projects. We need to see that you can rebuild confidence across teams and drive successful transformations, so share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you land that Programme Manager role, so take advantage of our resources and support during your job search.
We think you need these skills to ace Programme Manager in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Programme Manager. Highlight your experience in travel or hospitality, and showcase any relevant projects that demonstrate your ability to lead complex transformations.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements that align with the key responsibilities outlined in the job description.
Showcase Your Leadership Skills: Since this role requires strong governance and team rebuilding, make sure to include examples of how you've successfully led teams through challenging projects. We want to see your hands-on delivery management experience!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the fast-moving interview process. We can’t wait to hear from you!
How to prepare for a job interview at Montash
✨Know Your Stuff
Make sure you brush up on your knowledge of the travel and hospitality industries. Understand the challenges they face, especially in IT transformation. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead complex projects and manage teams effectively. Be ready to discuss how you've restored momentum in previous roles and how you can do the same for this programme.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific challenges, like managing interdependent schedules or dealing with offshore vendors. Think through potential scenarios and have your strategies ready to share.
✨Engage with Stakeholders
Demonstrate your communication skills by discussing how you've engaged with senior leaders and rebuilt trust across teams. Share specific instances where your clear communication made a difference in project outcomes.
