At a Glance
- Tasks: Lead IT operations and manage a dynamic team to deliver top-notch services.
- Company: Innovative travel company with a focus on technology and customer service.
- Benefits: Competitive pay, flexible onsite work, and opportunities for career growth.
- Other info: Join a passionate team and drive innovation in IT service delivery.
- Why this job: Shape the future of IT services in a vibrant industry and make a real impact.
- Qualifications: Proven leadership in IT operations and strong communication skills required.
The predicted salary is between 43200 - 72000 £ per year.
Is this the role you are looking for If so read on for more details, and make sure to apply today.
Location: Glasgow (Onsite 1–3 days per week)
Contract Length: 6 Months (opportunity for extensions)
IR35 Determination: Inside IR35
Industry: Energy
Seeking a Head of IT Services to lead IT operations across service desk, infrastructure, and control centre functions.
A hands-on leadership role managing a team of 10–11 people and working closely with a passionate and innovative CTO.
Key Responsibilities
* Oversee IT Service Desk, Infrastructure, Project and Control Centre teams
* Ensure delivery of a high-quality, customer-focused IT operations across a group
* Oversee day-to-day IT operations including servers, networks, cloud services & telephony
* Maintain oversight of patching, backups, anti-malware, and monitoring programmes
* Deliver priority projects and initiatives, including cloud transformation & adoption of new technologies
* Ensure upkeep of handover documentation & knowledge transfer for ongoing initiatives
* Support the delivery of natural power products such as RTI, Control Centre & Digital Services working closely with development teams and clients
* Provide the technical link between product development and IT infrastructure
* Assist client organisations with system integration, particularly for services connected to the Control Centre
* Manage third-party vendors and service providers, ensuring ROI from partners
* Apply and reinforce group-defined cyber security policies locally & ensure regulatory compliance
* Promote staff awareness of cyber risks through training and guidance
* Support client tender responses, providing input on infrastructure, security, and service delivery
* Manage local IT budgets in line with group standards, provide clear financial & operational reporting
* Oversee procurement of hardware, software and services to ensure operational continuity
* Act as escalation point for major incidents and coordinate response and recovery efforts
* Maintain a unified helpdesk with agreed SLAs, monitor service levels & report to leadership
Required Experience
* Qualification in a related IT discipline at degree level
* In depth knowledge of; Microsoft Active Directory, Office365, Networking (switching and firewalls), Server hardware & Storage, Backup Technologies, Virtualisation
* Demonstrable experience of leadership roles & service desk or helpdesk management
* Expertise in budget management and reporting
* Strong track record of delivering projects within constrained timeframes
* Capable of producing structured handover materials and knowledge transfer
Desirable Skills
* Experience leading cloud transformation initiatives from an on-prem environment
Head of IT Services in Glasgow employer: Montash
As a leading employer in the travel industry, we offer an exciting opportunity for the Head of IT Services to thrive in a dynamic and innovative environment in Glasgow. Our commitment to employee growth is reflected in our supportive work culture, where collaboration and continuous improvement are at the forefront, alongside competitive benefits and the chance to shape the future of IT service delivery. Join us to lead a passionate team and make a meaningful impact in a role that balances hands-on leadership with strategic vision.
StudySmarter Expert Advice🤫
We think this is how you could land Head of IT Services in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know about opportunities at companies you're interested in. A personal recommendation can make all the difference.
✨Tip Number 2
Prepare for interviews by researching the company and its IT services. Understand their challenges and think about how you can contribute to their success. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've managed teams and improved IT services in the past. We want to see your hands-on approach and how you drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of IT Services in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of IT Services role. Highlight your experience in IT operations and service management, and don’t forget to mention any relevant ITIL certifications. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've led IT teams and improved service delivery in the past. We love a good story that showcases your leadership style!
Showcase Your Leadership Skills:In your application, make sure to highlight your hands-on leadership experience. Talk about how you've managed cross-functional teams and driven service improvements. We’re looking for someone who can inspire and lead a team, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Montash
✨Know Your ITIL Inside Out
Since the role requires a strong understanding of ITIL best practices, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've implemented ITIL principles in past roles and how they can drive service improvements in this new position.
✨Showcase Your Leadership Skills
As a Head of IT Services, you'll be managing a team of 10–11 people. Prepare examples of how you've successfully led cross-functional teams in the past. Highlight your approach to motivating your team and ensuring high-quality service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding incident management and recovery efforts. Think of specific incidents you've handled, the steps you took, and the outcomes. This will demonstrate your hands-on leadership style.
✨Understand the Company’s IT Strategy
Research the company’s current IT infrastructure and any recent initiatives, especially around cloud transformation. Be prepared to discuss how you can contribute to shaping their IT service strategy and what innovative ideas you might bring to the table.
