IT Administration Apprentice

We are seeking an IT Team Administrator to join the Technology & Data team, supporting the delivery of critical administrative processes while building core business and IT support capability through a structured apprenticeship programme. The role is offered as part of the Level 3 Administration Support Apprenticeship (delivered in partnership with Realise Training). The successful candidate will gain exposure to a broad range of IT and operational processes, building a strong foundation for a career in administration or business support. The primary focus is to support the smooth and efficient running of IT operations, ensuring a high level of internal customer service and enabling the business to function in a seamless and low-risk environment.

Key areas of responsibility include:

• Licence management
• Asset tracking
• Equipment lifecycle processes
• Policy and documentation management
• Coordination of service activities with internal and external stakeholders

The team is led by the Director of Technology & Data, with the Service Delivery Manager providing day-to-day oversight and support for this role.

Responsibilities:

• Manage licence allocations for business software applications, liaising with vendors and colleagues as required.
• Oversee the Asset Register, ensuring that the onsite team via the Service Delivery Manager retain accountability for its currentness.
• Lead the disposal process (wipe, destroy, sale, or charity) for surplus IT equipment.
• Support the Service Delivery Manager with internal and external information security audits, evidencing user access reviews, asset register maintenance, and policy and procedure reviews.
• Coordinate service review meetings with key service providers.
• Oversee maintenance of IT policies and procedure documentation, ensuring it is reviewed in line with requirements and escalated to the Service Delivery Manager as appropriate.
• Support diary management for team colleagues relating to meetings, training sessions, etc.
• Perform additional duties as reasonably requested to support the team and business objectives.

Apprenticeship and Development:

• Build core skills in business administration, communication, and organisation.
• Gain experience working across teams and engaging with internal and external stakeholders.
• Develop confidence using workplace systems, processes, and data.
• Learn how to prioritise workload, manage time effectively, and deliver high-quality outputs in a professional environment.
• Work towards a nationally recognised qualification, providing a strong foundation for future progression within the business or broader administration career pathways.

Duration: 18 months. Training model: 80% on-the-job learning, 20% off-the-job structured training embedded into working hours (aligned to apprenticeship standard practice). Delivery: Flexible, workplace-based learning with a dedicated training provider. Outcome: Recognised, accredited qualification aligned to the Administration Assistant Level 3 standard.

Qualifications:

• Ability to build relationships and work well as part of a team.
• Adapt to changing technology and work within a fast-paced environment.
• Multi-task / prioritise and work within a team structure and independently.
• Prioritise and manage own workload in a demanding environment.
• Possess customer service skills with a helpful and responsive approach.
• Strong IT skills.
• Good working knowledge of MS Office, particularly Excel.
• Good analytical skills and structured working method.
• Good attention to detail.
• A flexible attitude towards working hours; some activities may need to be carried out outside normal business hours.