Enterprise Customer Success Manager, Germany & UK

About Monta

Monta powers the EV charging ecosystem. With 300,000+ monthly users and millions of charge sessions every month, our platform accelerates the electrification of mobility. This is a fast‑moving place. The problems are hard, the pace is quick, and the bar is high. If you like real ownership, figuring things out, and seeing the direct impact of your work, you’ll do well with us. AI is built into how we work. It helps us ship faster, make better decisions, and stay lean. Everyone at Monta is expected to use AI tools thoughtfully — and to find smart ways to use them to move the work forward. Our principles keep us grounded: Build Together & Finish, Sweat the Details, Customer First, and Aim for the Moon. The best part of Monta is the people — sharp, ambitious, and good to be around. You’ll be challenged, supported, and trusted to deliver.

This Is What You Will Achieve

• Protect and grow revenue in a portfolio across Germany and the UK through strong renewals discipline, expansion identification, and risk mitigation.
• Improve customer outcomes and adoption by building success plans, guiding onboarding, and increasing product engagement across key workflows.
• Increase customer health and advocacy by running structured QBRs, capturing value, and turning champions into references.
• Drive internal alignment by translating customer needs into clear asks for Product, Support, and Commercial teams, and ensuring follow‑through.

What You’ll Do

• Own a portfolio of enterprise accounts in Germany and the UK, acting as the primary post‑sale partner.
• Lead onboarding and ongoing success motions, including success plans, enablement, QBRs, and executive stakeholder management.
• Run a rigorous renewal and risk process, including forecasting, early risk detection, and clear mitigation plans.
• Identify and qualify expansion opportunities (upsell and cross‑sell), partnering with Sales/RevOrg to execute.
• Partner closely with Support and Product & Engineering to elevate issues, remove blockers, and improve the end‑to‑end customer experience.
• Maintain accurate account documentation and pipeline notes in our systems, ensuring predictable reporting and handoffs.
• Bring market and customer intelligence from Germany and the UK into internal discussions to inform roadmap, enablement, and commercial decisions.

What We’re Looking For

• 5+ years Experience in Customer Success, Account Management, or a similar customer‑facing role in SaaS or a tech‑enabled environment, ideally working with mid‑market and/or enterprise customers.
• Strong commercial instincts, including renewal ownership and comfort with identifying and progressing expansion opportunities.
• Experience working in E‑Mobility is a strong plus.
• Excellent stakeholder management, including the ability to build relationships with both operators and executives.
• Structured, proactive way of working, with strong prioritization and clear written communication.
• Comfort collaborating cross‑functionally (Product, Engineering, Support, Sales, Finance) to deliver outcomes.
• Language: Professional fluency in English and German.
• Comfortable using AI productivity tools (Notion AI, ChatGPT, Claude, etc.) to move faster and stay organised.

AI Competency

We expect everyone at Monta to use AI tools thoughtfully. For this role, that typically means:

• Drafting customer‑facing follow‑ups and internal briefs faster, without sacrificing quality.
• Summarising meeting notes and turning them into clear action plans.
• Finding patterns across customer feedback to support prioritisation and better decision‑making.

Why Monta

• Impact, not easy mode — your work matters, and you’ll feel it every day.
• Ownership from day one — we don’t micromanage, we expect you to deliver.
• The grind is real — priorities shift, and flexibility is sometimes needed to get things across the finish line. But so are the rewards: impact, growth, and a team that has your back.
• The people are extraordinary — talented, driven, and fun to work with. You’ll be challenged, supported, and inspired in equal measure.

What We Offer

• A yearly education budget and extra days off to use it.
• A friendly and social company culture with movie nights, Friday bars, pub crawls, and more.
• Free lunch every day.
• Pension & health coverage to keep you secure for today and tomorrow.
• Paid parental leave to support life’s big moments.
• Warrants program – be part of our growth story.
• Flexible working hours; as long as you’re at key meetings and delivering great work, we trust you to manage your schedule.
• A one month electric vehicle introduction program (plus access to a shared company EV).

Please Send Us Your Application in English. To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co‑workers and partners around the world, making your professional English knowledge essential.

Please note that we don’t accept unsolicited applications from headhunters or recruitment agencies. Unsolicited applications sent to our company or co‑workers are considered to be the property of Monta, and we won’t agree to pay any referral compensation or recruiter fee without a signed agreement.

Find out more by visiting https://monta.com/uk/careers/

Monta is building the platform that powers the future of EV charging. We connect hardware, software, businesses, and drivers into one seamless ecosystem. Our mission is to make charging simple, reliable, and scalable for everyone.