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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support.
- Company: Join a dynamic ecommerce team in Stoke-On-Trent.
- Benefits: Enjoy flexible hours, remote work options, and employee discounts.
- Why this job: Be part of a vibrant culture that values your input and growth.
- Qualifications: No experience needed; just bring your passion for helping others!
- Other info: Perfect for students looking to gain valuable work experience.
The predicted salary is between 24000 - 36000 £ per year.
Ecommerce Customer Service Assistant Stoke-On-Trent employer: Monster
Contact Detail:
Monster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Service Assistant Stoke-On-Trent
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you provide better support to our customers and show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Customer Service Assistant, you'll need to convey information clearly and effectively, so practice active listening and concise responses.
✨Tip Number 3
Research common customer service scenarios in eCommerce. Being prepared for typical questions or issues can give you an edge during the interview process.
✨Tip Number 4
Show enthusiasm for helping others. A positive attitude and a willingness to assist customers can set you apart from other candidates and align with our company values.
We think you need these skills to ace Ecommerce Customer Service Assistant Stoke-On-Trent
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Ecommerce Customer Service Assistant position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service and ecommerce. Use specific examples that demonstrate your ability to handle customer inquiries, resolve issues, and provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a great fit for the position and how your skills align with their needs. Be sure to include any relevant achievements or experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Monster
✨Know the Product
Make sure you have a good understanding of the products offered by the company. Familiarize yourself with their features, benefits, and any recent updates. This will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Communication Skills
As a customer service assistant, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've handled customer inquiries or complaints in the past.
✨Show Empathy and Patience
Customer service often involves dealing with frustrated customers. Be ready to share examples of how you've shown empathy and patience in challenging situations. This will demonstrate your ability to handle difficult interactions effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer service philosophy and team dynamics. This shows that you're not only interested in the position but also in how you can contribute to the team's success.
