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- Tasks: Assist customers with inquiries and provide top-notch support via email and chat.
- Company: Join a dynamic eCommerce team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible hours, remote work options, and employee discounts.
- Why this job: Be part of a vibrant culture where your contributions make a real impact on customer satisfaction.
- Qualifications: No prior experience needed; just bring your passion for helping others and great communication skills.
- Other info: Perfect for students looking to gain valuable experience in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Ecommerce Customer Service Assistant Stoke-On-Trent employer: Monster
Contact Detail:
Monster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Service Assistant Stoke-On-Trent
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you provide better support to customers and show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Customer Service Assistant, you'll need to convey information clearly and effectively, so practice active listening and concise responses.
✨Tip Number 3
Research common customer service scenarios in eCommerce. Being prepared for typical questions or issues can give you an edge during the interview process.
✨Tip Number 4
Show enthusiasm for helping customers. Highlighting your passion for customer satisfaction can set you apart from other candidates and demonstrate that you're a great fit for our team.
We think you need these skills to ace Ecommerce Customer Service Assistant Stoke-On-Trent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Ecommerce Customer Service Assistant position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or ecommerce. Use specific examples that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Showcase Communication Skills: Since this role involves direct interaction with customers, make sure to highlight your strong communication skills. Provide examples of how you've successfully communicated with customers in past roles.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Personal touches can make your application stand out from the rest.
How to prepare for a job interview at Monster
✨Know the Product
Make sure you have a good understanding of the products offered by the company. Familiarize yourself with their features, benefits, and any recent promotions. This will help you answer questions confidently and show your enthusiasm for the role.
✨Demonstrate Communication Skills
As a customer service assistant, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've handled customer inquiries or complaints in the past.
✨Show Empathy and Patience
Customer service can be challenging, so it's important to demonstrate empathy and patience during the interview. Share examples of how you've successfully resolved conflicts or provided support to customers in previous roles.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows your interest and helps you assess if it's the right fit for you.
