Support Analyst

Overview

We are now looking for an Support Analyst to join our Technology team at Monsoon Accessorize. This will be a business facing role, responsible for delivering warehouse systems software support primarily Blue Yonder Warehouse Management (Dispatcher 2019), Island pacific, and our Returns systems. Additionally the role will also provide some secondary cover to broader systems across Retail and Merchandising and Integrations. The role will ensure accurate, smooth processing between systems. The role is based in our Distribution Centre\’s offices, in Wellingborough.

Responsibilities

• Admin/Support of the Blue Yonder WMS (Dispatcher 2019) and Returns management software
• Key contact for DC users for support and training.
• Liaising with Technology teams to resolve issues, review processes and full end-to-end testing.
• Checking and investigating any issues with files (API) flow to and from the connected systems
• Systems testing and UAT testing
• Covering broader IT support teams where needed
• Occasional out of hours support will be required.
• Saturday working

Qualifications

• Enjoys hands on technical problem solving.
• Excellent communicator with the ability to explain complex logic to non-technical audiences.
• Highly numerate and excited to work with data, interpreting the numbers and translating them into actionable items.
• Possesses a positive \”can do\” attitude and can think outside the box to overcome obstacles.
• Plans and prioritises effectively on a short, medium and long term basis.
• Builds strong working relationships with people of all levels from varying areas of the business, internal and external.
• Demonstrates a willingness to go above and beyond.
• Behaves consistently and with integrity always.
• Desirable – IT support experience
• Desirable – Experience of working in the retail and/or distribution space

Benefits

• Competitive salary
• 23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
• Bonus day off each year after 6 months service
• A pension that you will automatically be enrolled in after 3 months
• Life assurance (subject to participating in the pension scheme)
• A flexible working approach
• Early pay day Friday finish
• A generous staff discount with up to 50% discount on our products
• Interest free season ticket loans

If this all sounds great and you feel you are who we are looking for, let us know and apply today. At Monsoon Accessorize we don\’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual\’s unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.