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- Tasks: Support warehouse systems software and ensure smooth processing between systems.
- Company: Join Monsoon Accessorize's dynamic Technology team.
- Benefits: Competitive salary, 23 days holiday, staff discounts, and flexible working.
- Why this job: Be the go-to tech problem solver and make a real impact.
- Qualifications: Strong communication skills and a knack for technical problem-solving.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are now looking for a Support Analyst to join our Technology team at Monsoon Accessorize. This will be a business-facing role, responsible for delivering warehouse systems software support primarily for Blue Yonder Warehouse Management (Dispatcher 2019), Island Pacific, and our Returns systems. Additionally, the role will provide secondary support to broader systems across Retail, Merchandising, and Integrations. The role ensures accurate and smooth processing between systems. It is based in our Distribution Centre\’s offices in Wellingborough.
What you will do as our Support Analyst?
- Administer/support the Blue Yonder WMS (Dispatcher 2019) and Returns management software.
- Be the key contact for DC users for support and training.
- Liaise with Technology teams to resolve issues, review processes, and conduct end-to-end testing.
- Check and investigate issues with file (API) flow to and from connected systems.
- Perform systems testing and UAT testing.
- Provide broader IT support when needed.
- Occasional out-of-hours support will be required.
- Work on Saturdays as needed.
Ideal candidate qualities:
- Enjoys hands-on technical problem solving.
- Excellent communicator, capable of explaining complex logic to non-technical audiences.
- Highly numerate, with an interest in working with data and translating numbers into actionable insights.
- Positive \’can-do\’ attitude and creative problem-solving skills.
- Effective planning and prioritization skills across short, medium, and long-term goals.
- Ability to build strong relationships across all levels and areas of the business.
- Willingness to go above and beyond.
- Consistent and honest behavior.
Desirable skills and experience:
- IT support experience.
- Experience in the retail and/or distribution sector.
Benefits include:
- Competitive salary.
- 23 days holiday plus options to purchase more.
- Bonus day off after 6 months.
- Automatic pension enrollment after 3 months.
- Life assurance (subject to pension scheme participation).
- Flexible working approach.
- Early payday Friday finish.
- Staff discount up to 50%.
- Interest-free season ticket loans.
If this sounds like you and you are interested, apply today. At Monsoon Accessorize, we value how we do things as much as what we do. We are committed to diversity and inclusion, creating an environment where every individual can thrive. We welcome applications from all backgrounds and are an equal opportunity employer. Flexible working requests will be considered unless operational needs prevent it.
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Support Analyst employer: Monsoon
Contact Detail:
Monsoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Monsoon Accessorize on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to support roles. Think about how you'd explain complex tech issues in simple terms, just like you would to a non-techie. We want to see that 'can-do' attitude shine through!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your hands-on approach and ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Support Analyst position.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with warehouse systems and IT support. We want to see how your skills align with the role of Support Analyst, so don’t hold back on showcasing relevant projects!
Show Off Your Problem-Solving Skills: Since this role is all about hands-on technical problem solving, share specific examples of challenges you've tackled in the past. We love a good story about how you turned a tricky situation into a success!
Communicate Clearly: As an excellent communicator, you’ll need to explain complex ideas simply. Use clear language in your application to demonstrate your ability to convey information effectively, especially for non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Monsoon Accessorize!
How to prepare for a job interview at Monsoon
✨Know Your Systems
Familiarise yourself with Blue Yonder Warehouse Management and Returns management software. Understand how these systems work and be ready to discuss any relevant experience you have with them. This will show your potential employer that you're proactive and knowledgeable.
✨Communicate Clearly
As a Support Analyst, you'll need to explain complex concepts to non-technical users. Practice articulating technical issues in simple terms. During the interview, demonstrate your communication skills by being clear and concise when answering questions.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved technical problems. Highlight your 'can-do' attitude and creative approaches to challenges. This will help illustrate your hands-on problem-solving abilities, which are crucial for this role.
✨Build Relationships
Emphasise your ability to build strong relationships across different teams. Think of examples where you've collaborated effectively with others. This is key in a business-facing role, so showing that you can work well with various stakeholders will set you apart.