At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive store performance.
- Company: Join Monsoon Accessorize, a vibrant brand focused on inclusivity and customer experience.
- Benefits: Enjoy a competitive salary, bonus scheme, staff discounts, and a birthday holiday.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: Previous supervisory experience with a passion for customer service is essential.
- Other info: Flexible working requests are welcomed, promoting a balanced work-life environment.
What are we looking for in you?
- Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
- Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
- Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
- Someone who demonstrates passion, drive and resilience, with a can – do approach
- The ability to communicate openly and effectively
- A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility
In this role you will
- Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Accessorize values
- Generating profit, through exceeding those KPIs
- Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
- Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
- We offer piercing to our customers, and you would promote and deliver this with your team.
- Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
- Ensure an inclusive environment, promoting equality and kindness with your team
Joining us, your benefits would include
- A competitive salary and exciting bonus scheme
- A Staff uniform allowance – enabling you to have fun wearing our accessories
- Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
- An additional day’s holiday to celebrate your birthday
If this all sounds great and this could be the role for you, let us know and apply today.
At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.
We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual\’s unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at careers@monsoon.co.uk to request discuss any specific requirements.
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Supervisor (Part Time) - Paddington Square Accessorize - New Store Now Open employer: Monsoon
Contact Detail:
Monsoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Part Time) - Paddington Square Accessorize - New Store Now Open
✨Tip Number 1
Showcase your customer service skills during the interview. Prepare examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your commitment to delivering excellence in customer service.
✨Tip Number 2
Research Accessorize's values and culture before your interview. Being able to articulate how your personal values align with theirs will show that you're not just a good fit for the role, but also for the company.
✨Tip Number 3
Prepare to discuss your leadership style. Think about how you can inspire and motivate a team, and be ready to share specific strategies you've used in the past to drive performance and create a positive work environment.
✨Tip Number 4
Be ready to talk about your experience with visual merchandising. Since this role involves implementing visual guidelines, having examples of how you've successfully executed merchandising strategies in the past will set you apart from other candidates.
We think you need these skills to ace Supervisor (Part Time) - Paddington Square Accessorize - New Store Now Open
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Accessorize is looking for in a Supervisor. Highlight your customer service experience and leadership skills in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience, especially in supervisory roles. Use specific examples that demonstrate your ability to deliver excellent customer service and lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Accessorize's values. Mention how you can contribute to creating an inclusive environment and driving sales.
Showcase Your Soft Skills: In your application, emphasise your communication skills, problem-solving abilities, and resilience. Provide examples of how you've successfully motivated a team or resolved customer issues in the past.
How to prepare for a job interview at Monsoon
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've gone above and beyond for customers, as this role is all about putting the customer at the heart of everything.
✨Demonstrate Leadership Qualities
As a supervisor, you'll need to inspire your team. Be prepared to discuss your leadership style and provide examples of how you've motivated others in previous roles. Show that you can lead by example and create a positive work environment.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle communication within a team and with customers, ensuring everyone feels valued and included.
✨Emphasise Your Problem-Solving Skills
This position requires a solution-driven mindset. Prepare to share instances where you've successfully resolved issues or made decisions that benefited your team or the business. Highlight your ability to take ownership and responsibility.