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- Tasks: Lead a team to deliver exceptional customer service and drive store performance.
- Company: Join Monsoon Accessorize, a brand committed to inclusivity and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, staff discounts, and a birthday holiday.
- Why this job: Be part of a vibrant team that values diversity and promotes personal growth.
- Qualifications: Previous supervisory experience with a passion for customer service is essential.
- Other info: Flexible working requests are welcomed, and we support diverse applicants.
What are we looking for in you?
- Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
- Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
- Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
- Someone who demonstrates passion, drive and resilience, with a can – do approach
- The ability to communicate openly and effectively
- A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility
In this role you will
- Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Accessorize values
- Generating profit, through exceeding those KPIs
- Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
- Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
- We offer piercing to our customers, and you would promote and deliver this with your team.
- Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
- Ensure an inclusive environment, promoting equality and kindness with your team
Joining us, your benefits would include
- A competitive salary and exciting bonus scheme
- A Staff uniform allowance – enabling you to have fun wearing our accessories
- Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
- An additional day’s holiday to celebrate your birthday
If this all sounds great and this could be the role for you, let us know and apply today.
At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.
We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual\’s unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at recruitmentuk@monsoon.co.uk to request discuss any specific requirements.
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Supervisor (Part Time) - Bluewater Accessorize employer: Monsoon
Contact Detail:
Monsoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Part Time) - Bluewater Accessorize
✨Tip Number 1
Familiarise yourself with Accessorize's values and customer service philosophy. Understanding their approach will help you align your responses during the interview, showcasing how you can embody these values in your role.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership skills and ability to inspire a team. Highlight specific situations where you successfully motivated your team to achieve sales targets or improve customer satisfaction.
✨Tip Number 3
Research current trends in retail and customer service, particularly within the accessories market. Being knowledgeable about industry trends will allow you to engage in meaningful conversations during your interview and show your passion for the role.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing to discuss how you've handled challenging customer situations in the past. This will illustrate your ability to make decisions that benefit both the customer and the business.
We think you need these skills to ace Supervisor (Part Time) - Bluewater Accessorize
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for. Highlight your experience in customer service and any supervisory roles you've held, as these are key aspects of the position.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise your ability to lead a team, deliver excellent customer service, and communicate effectively. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership abilities. Mention how you can contribute to making Accessorize a great place for customers and employees alike. Be sure to align your values with those of the company.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a supervisory role.
How to prepare for a job interview at Monsoon
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Highlight specific situations where you went above and beyond to meet customer needs, as this role is all about putting the customer at the heart of everything.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in leading a team. Share instances where you inspired or motivated your colleagues, and explain how you can lead by example to create a positive work environment at Accessorize.
✨Communicate Effectively
Practice clear and open communication. During the interview, ensure you articulate your thoughts well and listen actively. This will show that you can foster effective communication within your team.
✨Emphasise Your Problem-Solving Skills
Think of examples where you've faced challenges and how you resolved them. Being solution-driven is key for this role, so demonstrate your ability to make decisions that benefit the business while taking ownership of your responsibilities.
