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- Tasks: Lead a team to deliver top-notch customer service and boost store performance.
- Company: Join Monsoon, a well-known high-street brand committed to quality and inclusivity.
- Benefits: Enjoy a competitive salary, bonus scheme, staff discounts, and a birthday holiday.
- Why this job: Be part of a vibrant team that values diversity and empowers you to shine.
- Qualifications: Experience in customer service and a passion for retail are essential.
- Other info: Flexible working requests are welcomed, promoting a supportive work environment.
- Deliver an exceptional customer experience instore, ensuring the highest quality standard of service is delivered, both personally and through your team.
- Be a true brand ambassador demonstrating the Monsoon values
- Support the management team in driving the overall performance of the store, generating profit through exceeding those KPIs
- Support the store management team by ensuring teams are motivated and knowledgeable
- Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
- Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
- Ensure an inclusive environment, promoting equality and kindness with your team
Experience working within a high – quality customer service focused role, able to deliver an independent boutique experience within a well-known high-street brand.
- Demonstrate Customer Focus – ensuring delivering excellence in customer service, understand the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
- Confident to lead by example, inspiring your team and supporting the management team in bringing the Boutique to life
- Someone who demonstrates passion, drive and resilience, with a can – do approach
- The ability to communicate openly and effectively
- A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility
A competitive salary and exciting bonus scheme
- A Staff uniform allowance – enabling you to have fun wearing our products
- Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
- An additional day\’s holiday to celebrate your birthday
If this all sounds great and this could be the role for you, let us know and apply today. At Monsoon Accessorize we don\’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual\’s unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
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Supervisor (Part Time) - Bath Monsoon Boutique employer: Monsoon
Contact Detail:
Monsoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Part Time) - Bath Monsoon Boutique
✨Tip Number 1
Familiarise yourself with Monsoon's brand values and customer service philosophy. Understanding what makes their customer experience unique will help you demonstrate your alignment with their expectations during the interview.
✨Tip Number 2
Prepare examples of how you've successfully motivated a team in previous roles. Highlighting your leadership skills and ability to inspire others will show that you're ready to take on the responsibilities of a Supervisor.
✨Tip Number 3
Research the latest trends in visual merchandising and be ready to discuss how you would implement these in-store. Showing your knowledge in this area can set you apart as a candidate who is proactive and commercially aware.
✨Tip Number 4
Demonstrate your flexibility and willingness to support other stores or team members. Share past experiences where you've adapted to changing circumstances, as this aligns with the role's requirement for a collaborative approach.
We think you need these skills to ace Supervisor (Part Time) - Bath Monsoon Boutique
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Supervisor position at Monsoon. Understand the key responsibilities and the qualities they are looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and team leadership. Emphasise any previous roles where you demonstrated the ability to motivate a team and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the brand and your understanding of their values. Use specific examples from your past experiences to illustrate how you can contribute to the store's success and enhance the customer experience.
Showcase Your Soft Skills: In your application, be sure to mention your communication skills, problem-solving abilities, and your approach to creating an inclusive environment. These soft skills are crucial for the role and should be highlighted throughout your application.
How to prepare for a job interview at Monsoon
✨Show Your Customer Service Skills
Since the role focuses heavily on delivering exceptional customer experiences, be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to tailor experiences to individual customers.
✨Demonstrate Brand Ambassadorship
Understand Monsoon's values and be ready to discuss how you embody these in your work. Show enthusiasm for the brand and explain how you can inspire your team to reflect these values in their interactions with customers.
✨Discuss Team Motivation Strategies
The role requires supporting and motivating your team. Prepare to talk about your leadership style and how you have successfully motivated teams in the past. Share any techniques you use to keep morale high and performance strong.
✨Be Solution-Oriented
As a supervisor, you'll need to make decisions that benefit the business. Think of examples where you've identified problems and implemented effective solutions. This will demonstrate your proactive approach and sense of ownership.
