Supervisor - Newcastle Airport Accessorize
Supervisor - Newcastle Airport Accessorize

Supervisor - Newcastle Airport Accessorize

Newcastle upon Tyne Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to deliver exceptional customer service and drive store performance.
  • Company: Join Monsoon Accessorize, a brand that values diversity and inclusivity.
  • Benefits: Competitive salary, bonus scheme, staff discount, and extra holiday for your birthday.
  • Why this job: Be a brand ambassador and inspire your team while making customers happy.
  • Qualifications: Experience in a supervisory role with a passion for customer service.
  • Other info: Flexible working options available; we celebrate individuality and teamwork.

The predicted salary is between 24000 - 36000 £ per year.

Hours / Duration:

32 Hours Per Week

Accessorize is an exciting and ethical fashion brand, dedicated to offering accessories that enable everyone to express themselves and feel confident in their everyday. Born in the 80’s, our first store opened in Covent Garden. Accessorize now has stores across the UK, Republic of Ireland and International Markets.

We are built on a way of working we are proud of, where values and ethics go hand in hand.

We have an exciting opportunity for an experienced Supervisor at our Newcastle Airport Accessorize Store.

Our ideal candidate would be customer focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Accessorize customer. We value the qualities of enthusiasm, integrity, and the desire for success.

This role is based within Newcastle Airport; therefore, all applicants must be 18+ and able to work varied shifts across airport trading hours (4am-8.30pm)

Successful candidates will be required to complete a basic background check (CRC) and be able to provide a detailed education/employment history spanning the last 5 years prior to starting their employment.

What are we looking for in you?

  • Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
  • Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us
  • Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team
  • Someone who demonstrates passion, drive and resilience, with a can – do approach
  • The ability to communicate openly and effectively
  • A Solution driven Individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility
  • In this role you will

  • Be a true brand ambassador, supporting the store and team in driving overall performance thorough delivering an exceptional customer experience and demonstrating the Accessorize values
  • Generating profit, through exceeding those KPIs
  • Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
  • Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
  • We offer piercing to our customers, and you would promote and deliver this with your team.
  • Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal
  • Ensure an inclusive environment, promoting equality and kindness with your team
  • Joining us, your benefits would include

  • A competitive salary and exciting bonus scheme
  • A Staff uniform allowance – enabling you to have fun wearing our accessories
  • Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home
  • An additional day’s holiday to celebrate your birthday
  • If this all sounds great and this could be the role for you, let us know and apply today.

    At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

    We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual\’s unique contribution, enabling all of our employees to thrive and achieve their full potential.

    We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

    Supervisor - Newcastle Airport Accessorize employer: Monsoon

    At Monsoon Accessorize, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer service excellence and team collaboration. Located at Newcastle Airport, our team enjoys competitive salaries, generous staff discounts, and unique benefits like a birthday holiday, all while working in an inclusive environment that fosters personal growth and celebrates diversity. Join us to be part of a brand that values your contributions and supports your professional journey.
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    Contact Detail:

    Monsoon Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Supervisor - Newcastle Airport Accessorize

    ✨Tip Number 1

    Get to know the company culture! Before your interview, dive into Accessorize's values and mission. This way, you can show how your own customer-focused approach aligns perfectly with what they stand for.

    ✨Tip Number 2

    Practice your leadership stories! Think of times when you've inspired your team or resolved a tricky customer issue. Sharing these experiences will demonstrate your ability to lead by example and drive excellence in customer service.

    ✨Tip Number 3

    Be ready to showcase your problem-solving skills! Prepare examples of how you've made decisions that benefited your previous employers. This will highlight your solution-driven mindset and ownership mentality.

    ✨Tip Number 4

    Don’t forget to ask questions! Show your interest in the role by asking about team dynamics or how they promote inclusivity. This not only helps you understand the environment but also demonstrates your commitment to being a great fit for the team.

    We think you need these skills to ace Supervisor - Newcastle Airport Accessorize

    Customer Service Excellence
    Team Leadership
    Communication Skills
    Problem-Solving Skills
    Decision-Making
    Motivational Skills
    Sales Performance Management
    Visual Merchandising
    Flexibility
    Inclusivity Promotion
    Passion and Drive
    Resilience
    Ownership and Responsibility

    Some tips for your application 🫡

    Show Your Customer Focus: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've put customers at the heart of your previous roles and how you can inspire your team to do the same.

    Lead by Example: Share examples of how you've led a team in the past. We love candidates who can demonstrate their ability to motivate others and create a positive work environment, so don’t hold back on those leadership stories!

    Be Solution-Driven: We’re looking for someone who can think on their feet and make decisions that benefit the business. Include instances where you've tackled challenges head-on and come up with effective solutions.

    Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Accessorize.

    How to prepare for a job interview at Monsoon

    ✨Show Your Customer Focus

    Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've put customers at the heart of your work and how you’ve inspired your team to do the same.

    ✨Lead by Example

    Demonstrate your leadership skills during the interview. Talk about times when you’ve motivated your team or taken ownership of a situation. Show them that you can be a true brand ambassador for Accessorize.

    ✨Communicate Openly

    Effective communication is key! Be prepared to discuss how you’ve communicated with your team and customers in the past. Use clear, confident language to convey your ideas and solutions.

    ✨Emphasise Your Problem-Solving Skills

    Accessorize values solution-driven individuals. Prepare examples of challenges you’ve faced in previous roles and how you’ve resolved them. This will show that you can make decisions that benefit the business.

    Supervisor - Newcastle Airport Accessorize
    Monsoon
    Location: Newcastle upon Tyne
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