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- Tasks: Lead a team to deliver exceptional customer service and drive store performance.
- Company: Join Monsoon Accessorize, a brand committed to inclusivity and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, staff discounts, and a birthday holiday.
- Why this job: Be a brand ambassador in a fun, supportive environment that values your contributions.
- Qualifications: Previous supervisory experience with a passion for customer service is essential.
- Other info: We welcome diverse applicants and offer flexible working arrangements.
The predicted salary is between 28800 - 43200 £ per year.
What are we looking for in you?
- Demonstrate customer focus – delivering excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team, always putting the customer at the heart of all that you do.
- Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us.
- Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team.
- Someone who demonstrates passion, drive, and resilience, with a can-do approach.
- The ability to communicate openly and effectively.
- A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.
In this role you will
- Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the Accessorize values.
- Generate profit by exceeding KPIs.
- Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
- Support the management team in maximizing commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
- Promote and deliver piercing services to our customers with your team.
- Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
- Ensure an inclusive environment, promoting equality and kindness within your team.
Joining us, your benefits would include:
- A competitive salary and exciting bonus scheme.
- A staff uniform allowance – enabling you to have fun wearing our accessories.
- Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear, and Monsoon Home.
- An additional day’s holiday to celebrate your birthday.
If this all sounds great and this could be the role for you, let us know and apply today.
At Monsoon Accessorize, we don’t focus only on what we do; we also care about how we do it. Our values and the way we behave are important to us.
We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual\’s unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us at to discuss any specific requirements.
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Supervisor - Heathrow Accessorize employer: Monsoon
Contact Detail:
Monsoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Heathrow Accessorize
✨Tip Number 1
Showcase your customer service skills in your interactions. When you meet with us, be ready to share specific examples of how you've delivered exceptional service and led a team to do the same. This will demonstrate your ability to put the customer at the heart of everything you do.
✨Tip Number 2
Prepare to discuss your leadership style. We want to see how you inspire and motivate your team. Think about times when you've successfully driven performance and how you can bring that energy to Accessorize.
✨Tip Number 3
Familiarize yourself with our brand values and be ready to discuss how you embody them. We value inclusivity and kindness, so think of examples where you've promoted these values in your previous roles.
✨Tip Number 4
Be solution-driven in your approach. During your conversation with us, highlight instances where you've made decisions that benefited your team or business. This will show us your ownership mentality and your ability to think on your feet.
We think you need these skills to ace Supervisor - Heathrow Accessorize
Some tips for your application 🫡
Highlight Customer Focus: Make sure to emphasize your experience in delivering excellent customer service. Provide specific examples of how you've put customers at the heart of your work and how you've inspired your team to do the same.
Show Leadership Skills: Demonstrate your ability to lead by example. Share instances where you motivated your team, drove performance, and created a positive work environment. This will show that you can be a brand ambassador for Accessorize.
Communicate Effectively: Since effective communication is key, include examples of how you've successfully communicated with your team and customers. Highlight your solution-driven approach and decision-making skills that benefited your previous employers.
Align with Company Values: Familiarize yourself with Accessorize's values and ensure your application reflects them. Discuss how you promote inclusivity and kindness within your team, as well as any initiatives you've taken to support equality in the workplace.
How to prepare for a job interview at Monsoon
✨Show Your Customer Focus
Make sure to highlight your experience in delivering exceptional customer service. Share specific examples of how you've put customers at the heart of your decisions and how you inspired your team to do the same.
✨Demonstrate Leadership Skills
Be prepared to discuss your leadership style and how you lead by example. Talk about times when you've motivated your team and created a positive work environment, emphasizing your ability to inspire others.
✨Communicate Effectively
Practice clear and open communication during the interview. Show that you can articulate your thoughts well and listen actively. This will demonstrate your ability to foster an inclusive environment and promote teamwork.
✨Emphasize Problem-Solving Abilities
Prepare to share examples of how you've tackled challenges in previous roles. Highlight your solution-driven mindset and your ability to make decisions that benefit the business while taking ownership of your responsibilities.
