Responsibilities
- Drive the overall performance of the store, managing and developing the team and ensuring an exceptional customer experience.
- Generate profit by exceeding KPIs, managing P&L, controlling costs within budget, and maximizing local market opportunities.
- Motivate and equip the team to achieve excellence in their roles.
- Maximise commercial opportunities, implementing visual merchandising and window guidelines to a high standard.
- Promote and deliver piercing services to customers with the team.
- Be flexible, supporting other stores and team members to achieve a common goal.
- Maintain an inclusive environment, promoting equality and kindness.
Qualifications
- Strong customer focus, reflecting passion for products and a drive to create an exceptional customer experience.
- Demonstrated excellence in customer service, both personally and through team leadership.
- Confident, inspirational leader; example-driven to foster a great workplace.
- Proven track record of managing a successful retail store.
- Passionate, resilient, can‑do attitude.
- Creative approach to support the store and develop the team.
- Excellent communication skills.
- Solution‑driven individual with decision‑making ability and ownership mindset.
- A competitive salary and exciting bonus scheme.
Benefits
- Staff uniform allowance.
- Generous staff discount across all brands (Accessorize, Monsoon, Monsoon Childrenswear, Monsoon Home).
- Additional day holiday to celebrate your birthday.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
