At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive store performance.
- Company: Join the vibrant team at Accessorize in Stratford Westfield.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous staff discounts.
- Other info: We value diversity and inclusivity, welcoming all applicants.
- Why this job: Be a brand ambassador and make a real impact in a fun retail environment.
- Qualifications: Experience in a supervisory role with a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
What are we looking for in you?
- Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
- Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us.
- Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team.
- Someone who demonstrates passion, drive and resilience, with a can-do approach.
- The ability to communicate openly and effectively.
- A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.
In this role you will:
- Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the Accessorize values.
- Generate profit, through exceeding those KPIs.
- Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
- Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
- Promote and deliver piercing to our customers with your team.
- Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
- Ensure an inclusive environment, promoting equality and kindness with your team.
Joining us, your benefits would include:
- A competitive salary and exciting bonus scheme.
- A staff uniform allowance – enabling you to have fun wearing our accessories.
- Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home.
- An additional day’s holiday to celebrate your birthday.
If this all sounds great and this could be the role for you, let us know and apply today. At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise. We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Supervisor (Part Time) - Stratford Westfield Accessorize in London employer: Monsoon
At Monsoon Accessorize, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer service excellence and team collaboration. Located in the bustling Stratford Westfield, our part-time Supervisor role not only provides competitive pay and generous staff discounts but also fosters personal growth through inclusive practices and a commitment to diversity. Join us to be part of a supportive environment where your contributions are valued, and you can truly make a difference in the lives of our customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Part Time) - Stratford Westfield Accessorize in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accessorize's social media and website. This will help you understand their values and how you can align your experience with what they stand for.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you went above and beyond for a customer. This will show that you truly understand the importance of delivering tailored service, which is key for this role.
✨Tip Number 3
Be ready to showcase your leadership skills! Prepare to discuss how you've motivated a team in the past. Accessorize wants someone who can inspire others, so think about how you can demonstrate that during your chat.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics or how they measure success in the store. This not only helps you learn more but also shows that you're genuinely invested in the role.
We think you need these skills to ace Supervisor (Part Time) - Stratford Westfield Accessorize in London
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in delivering excellent customer service. We want to see how you've put customers at the heart of your previous roles and how you can inspire your team to do the same.
Lead by Example:Share examples of how you've led a team or taken ownership in past positions. We love candidates who can demonstrate their passion and resilience, so don’t hold back on showcasing your leadership skills!
Communicate Clearly:Effective communication is key! Use your application to show us how you can communicate openly and effectively with both customers and team members. This will help us see how you can contribute to our inclusive environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Accessorize!
How to prepare for a job interview at Monsoon
✨Know Your Customer Service Inside Out
Make sure you can talk confidently about your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will show your passion for delivering excellence in service.
✨Lead by Example
Prepare to discuss how you've inspired and motivated your team in past roles. Share stories that highlight your leadership style and how you’ve created a positive environment, as this aligns perfectly with what they’re looking for.
✨Be Solution-Driven
Think of instances where you faced challenges and had to make quick decisions. Be ready to explain your thought process and how your solutions benefited the business, showcasing your ownership and responsibility.
✨Embrace Inclusivity
Familiarise yourself with the company’s values around diversity and inclusion. Be prepared to discuss how you promote equality and kindness within your team, as this is crucial for creating a supportive work environment.
