Piercing Specialist in London

We're looking for an ambitious retail leader to join us as our Piercing Specialist, taking ownership of one of our most exciting growth categories.

This is a unique opportunity to step beyond store management and play a key role in shaping the future of our piercing business across the Company.

Working closely with stores, field teams and Head Office functions, you'll drive commercial performance, elevate the customer experience, identify new opportunities, and help establish us as the go‑to destination for ear piercing on the high street.

Success in this role is built on strong commercial leadership, a passion for developing people, and the ability to inspire teams to deliver exceptional customer experiences while growing the category.

This is a highly visible role that combines commercial thinking, coaching, operational excellence, and innovation.

You'll spend time in stores across the business, supporting teams, driving standards, developing capability, and bringing new ideas to life.

Whether it's improving the customer journey, enhancing team confidence, or identifying opportunities for growth, you'll have a direct impact on the continued success of this exciting area of the business.

Responsibilities

• Grow the category
• Own piercing performance across all stores
• Identify opportunities to grow sales
• Drive attachment sales
• Support positioning as a leading high‑street piercing destination
• Deliver a best‑in‑class piercing experience
• Define and maintain piercing standards
• Ensure consistency in customer experience across all locations
• Support stores in delivering a confident, safe and engaging service
• Conduct regular store visits to review and drive performance
• Identify opportunities to improve conversion and experience
• Support rollout of new initiatives
• Own all piercing‑related administration (licencing, compliance, training certificates)
• Simplify the process for stores
• Ensure all legal and safety standards are met
• Innovate, trial new ideas, measure success and scale effective initiatives
• Work with central team to bring ideas to life
• Collaborate cross‑functionally to drive this category forwards
• Commercial thinker – understands how to drive sales and KPIs in this category
• Comfortable with data and reporting, using it to drive insights and actions
• Strong attention to detail
• Proactive – brings ideas and solutions
• Confident working with store teams, field teams and head office functions, able to challenge constructively and gain buy‑in
• Can coach and support to drive positive improvements
• Hands‑on, customer‑focused

Qualifications

• Experience in multi‑site retail
• Experience in piercing, beauty or operational improvement in stores

Benefits

• Competitive salary
• 23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
• Bonus day off each year after 6 months service
• Automatic enrollment in a pension scheme after 3 months
• Life assurance (subject to participating in the pension scheme)
• Flexible working approach
• Early pay day Friday finish
• Generous staff discount with up to 50% discount on our products
• Interest free season ticket loans
• Additional discounts such as Westfield discount, Taste card membership etc.
• Equal Opportunity

We are an equal opportunity employer and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief.

We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

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