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- Tasks: Lead a team to deliver exceptional customer service and drive store performance.
- Company: Join the vibrant team at Accessorize in Edinburgh Airport.
- Benefits: Competitive salary, bonus scheme, staff discounts, and free parking.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Experience in a supervisory role with a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
What are we looking for in you?
- Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
- Confident to lead by example, inspiring your team to make Accessorize a great place for all who work and shop with us.
- Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team.
- Someone who demonstrates passion, drive and resilience, with a can-do approach.
- The ability to communicate openly and effectively.
- A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.
In this role you will:
- Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the Accessorize values.
- Generate profit, through exceeding those KPIs.
- Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
- Support the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
- Promote and deliver piercing to our customers with your team.
- Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
- Ensure an inclusive environment, promoting equality and kindness with your team.
Joining us, your benefits would include:
- A competitive salary and exciting bonus scheme.
- An additional unsocial hours premium for anyone working shifts between midnight – 6am.
- Free staff parking at the airport.
- A staff uniform allowance – enabling you to have fun wearing our accessories.
- Generous staff discount across all our brands – Accessorize, Monsoon and Monsoon Childrenswear.
- An additional day’s holiday to celebrate your birthday.
If this all sounds great and this could be the role for you, let us know and apply today.
At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise. We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Supervisor (Full time) - Edinburgh Airport Accessorize employer: Monsoon
Contact Detail:
Monsoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Full time) - Edinburgh Airport Accessorize
✨Tip Number 1
Get to know the company culture! Before your interview, check out Accessorize's social media and website. This will help you understand their values and how you can align your experience with what they stand for.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you went above and beyond for a customer. This will show that you’re not just talking the talk but have real experience in delivering excellence.
✨Tip Number 3
Be ready to showcase your leadership skills! Prepare to discuss how you've motivated a team or handled challenges. Accessorize is looking for someone who can inspire others, so let your passion shine through!
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team dynamics or how they measure success. This not only helps you gauge if it’s the right fit but also demonstrates your enthusiasm for the role.
We think you need these skills to ace Supervisor (Full time) - Edinburgh Airport Accessorize
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've put customers at the heart of your previous roles, so share specific examples that demonstrate your commitment to customer satisfaction.
Lead by Example: As a supervisor, you'll need to inspire your team. In your application, tell us about times when you've led a team or taken initiative. We love hearing about your leadership style and how you motivate others to achieve their best.
Communicate Clearly: Effective communication is key! Use your application to showcase your ability to communicate openly and effectively. Whether it's through your writing style or the clarity of your examples, we want to see how you connect with others.
Be Solution-Driven: We appreciate candidates who can think on their feet. Share instances where you've made decisions that benefited your team or business. This shows us your sense of ownership and problem-solving skills, which are crucial for this role.
How to prepare for a job interview at Monsoon
✨Know Your Customer Service Stuff
Make sure you can talk about your previous experiences in customer service. Think of specific examples where you went above and beyond for a customer or led your team to do so. This will show that you understand the importance of putting the customer at the heart of everything.
✨Show Your Leadership Skills
Prepare to discuss how you've inspired and motivated your team in the past. Share stories that highlight your ability to lead by example and create a positive work environment. This is key for a supervisor role, so be ready to demonstrate your leadership style.
✨Be Solution-Oriented
Think of challenges you've faced in previous roles and how you resolved them. Employers love candidates who can think on their feet and take ownership of their decisions. Be prepared to share these examples to showcase your problem-solving skills.
✨Embrace Inclusivity
Since the company values diversity and inclusion, be ready to discuss how you've contributed to creating an inclusive environment in your past roles. Share any initiatives you've been part of or how you've supported your colleagues, as this aligns with their core values.