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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a boutique environment.
- Company: Join Monsoon Boutique, a well-known high-street brand with a focus on customer experience.
- Benefits: Enjoy a competitive salary, bonus scheme, staff discounts, and a birthday holiday.
- Why this job: Be part of a vibrant team that values creativity, leadership, and customer satisfaction.
- Qualifications: Experience in boutique management and a passion for delivering tailored customer service.
- Other info: Flexible role supporting various stores while promoting an inclusive and kind environment.
The predicted salary is between 28800 - 43200 £ per year.
What are we looking for in you?
- Experience within a boutique environment at manager level, able to deliver an independent boutique experience within a well-known high-street brand.
- Demonstrate customer focus – ensuring delivering excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team, always putting the customer at the heart of all that you do.
- A confident leader, able to inspire, lead by example, and bring the boutique to life.
- Possess strong business acumen and creative thinking.
- Able to communicate openly and effectively, fostering relationships both internally and externally across the business.
- A solution-driven individual, demonstrating passion, drive, and resilience, with a can-do approach to support the store and develop the team to reach their full potential.
In this role you will
- Support the Store Manager to deliver and drive an exceptional customer experience in-store – ensuring the highest service standards are always delivered, paving the way for the Monsoon Boutique stores across the business.
- Support and drive the overall performance of the store, through exceeding your KPIs, keeping P&L and controllable costs in line with budget and maximizing local market opportunities.
- Ensure your team are motivated and knowledgeable, supporting them to achieve excellence in their roles.
- Support the Store Manager in managing, training, and developing your team, helping them to reach their full potential.
- Maximize commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
- Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
- Ensure an inclusive environment, promoting equality and kindness within your team.
Joining us, your benefits would include:
- A competitive salary and exciting bonus scheme.
- A Staff uniform allowance – enabling you to have fun wearing our products.
- Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear, and Monsoon Home.
- An additional day’s holiday to celebrate your birthday.
If this all sounds great and this could be the role for you, let us know and apply today.
Deputy Store Manager - Waterloo Station - Monsoon Boutique employer: Monsoon
Contact Detail:
Monsoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager - Waterloo Station - Monsoon Boutique
✨Tip Number 1
Make sure to showcase your experience in boutique management during the interview. Highlight specific examples where you delivered exceptional customer service and how you inspired your team to do the same.
✨Tip Number 2
Demonstrate your business acumen by discussing how you've previously maximized sales opportunities and managed budgets effectively. Be prepared to share metrics or KPIs that illustrate your success.
✨Tip Number 3
Emphasize your leadership style and how you foster a positive team environment. Share examples of how you've motivated your team and supported their development to achieve their full potential.
✨Tip Number 4
Show your passion for the brand and its products. Research Monsoon Boutique and be ready to discuss how you can contribute to its unique identity and customer experience.
We think you need these skills to ace Deputy Store Manager - Waterloo Station - Monsoon Boutique
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a boutique environment, especially at a managerial level. Emphasize your customer service skills and any specific achievements that demonstrate your ability to deliver an exceptional customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the brand. Discuss how your leadership style aligns with the company's values and how you can inspire and motivate a team to achieve excellence in customer service.
Showcase Your Business Acumen: Provide examples of how you've successfully managed P&L and driven sales in previous roles. Highlight any creative strategies you've implemented to maximize commercial opportunities and improve store performance.
Demonstrate Your People Skills: Illustrate your ability to foster relationships both internally and externally. Mention any experiences where you've trained or developed team members, showcasing your commitment to creating an inclusive and supportive work environment.
How to prepare for a job interview at Monsoon
✨Showcase Your Boutique Experience
Make sure to highlight your previous experience in a boutique environment, especially at a managerial level. Share specific examples of how you've delivered an independent boutique experience and how that aligns with the Monsoon brand.
✨Demonstrate Customer Focus
Prepare to discuss how you prioritize customer service. Provide examples of how you've ensured tailored one-on-one service and how you've inspired your team to do the same. This will show that you understand the importance of putting the customer at the heart of everything.
✨Exhibit Leadership Skills
Be ready to talk about your leadership style and how you motivate your team. Share stories that illustrate how you've led by example and brought a boutique to life, as this is crucial for the role.
✨Discuss Business Acumen and Creativity
Prepare to discuss your understanding of business metrics like KPIs and P&L. Also, think of creative strategies you've implemented in the past to drive sales and enhance the customer experience, as this will demonstrate your strong business acumen.
