At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive store performance.
- Company: Join Monsoon Boutique at Gatwick Airport, a brand that values diversity and inclusion.
- Benefits: Enjoy a competitive salary, bonus scheme, staff discounts, and extra holiday for your birthday.
- Other info: Flexible working options available; we celebrate individuality and support your growth.
- Why this job: Be a brand ambassador and inspire your team while making a real impact.
- Qualifications: Experience in a supervisory role with a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
What are we looking for in you?
- Demonstrate customer focus – delivering excellence in customer service, understanding the importance of delivering tailored one on one customer service and driving this through your team, always putting the customer at the heart of all that you do.
- Confident to lead by example, inspiring your team to make Monsoon a great place for all who work and shop with us.
- Experience within a supervisor or key holding role, with a proven track record in delivering excellence in customer service, both personally and through their team.
- Someone who demonstrates passion, drive and resilience, with a can-do approach.
- The ability to communicate openly and effectively.
- A solution driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility.
In this role you will:
- Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the Monsoon values.
- Generate profit, through exceeding those KPIs.
- Ensure the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles.
Joining us, your benefits would include:
- A competitive salary and exciting bonus scheme.
- An additional unsocial hours premium for anyone working shifts between midnight – 6am.
- A staff uniform allowance – enabling you to have fun wearing our accessories.
- Generous staff discount across all our brands – Accessorize, Monsoon and Monsoon Childrenswear.
- An additional day’s holiday to celebrate your birthday.
If this all sounds great and this could be the role for you, let us know and apply today.
At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us. We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise. We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us at recruitmentuk@monsoon.co.uk to discuss any specific requirements.
Supervisor - Monsoon Boutique Gatwick Airport in Crawley employer: Monsoon
Monsoon Accessorize is an exceptional employer that prioritises customer service excellence and employee development, making it a fantastic place to work at Gatwick Airport. With a competitive salary, generous staff discounts, and a commitment to diversity and inclusion, we foster a supportive work culture where every team member can thrive. Join us to be part of a dynamic team that values your contributions and encourages personal growth while delivering outstanding experiences to our customers.
