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- Tasks: Support and manage software for buying and merchandising, ensuring smooth operations.
- Company: Monsoon Accessorize brings vibrant, artisan fashion to London, rooted in a rich history.
- Benefits: Enjoy 23 days holiday, flexible working, generous discounts, and early pay day Fridays.
- Why this job: Join a diverse team that values creativity and offers opportunities for growth and impact.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude are essential.
- Other info: We welcome applicants from all backgrounds and offer reasonable accommodations for disabilities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Our story began with one man and his vision; to bring vibrant, colourful, hand-crafted artisan clothes from faraway places to the markets of London. It is a journey that started on a hippy commune in Ibiza, 1970, and finished with an overland trip east, through Afghanistan and India. Now found in West London, we’re creating vibrant products, and sharing endless discovery.
We are now looking for an Service Analyst to join our Technology team at Monsoon. This will be a business facing role, responsible for delivering Island Pacific Buying and Merchandising software and PIM and Onestock software support. The role will ensure accurate, smooth processing between systems.
What you will do as our Systems Analyst?
- Admin/Support of the Island Pacific Buying and Merchandising software
- Key contact for B&M users for support and training.
- Liaising with Merchandising/Buying/Brands teams to resolve issues and review processes
- Liaising with wider IT team to support full end-to-end IT success
- Checking and investigating any issues with order flow from own web and external sites
- Managing the relationship with key eternal marketplace contacts
- Become the SME for PIM web channel enrichment, liaising with web trade teams
- Supporting Product Owner on key B&M projects and initiatives
- Systems testing and UAT testing
- Covering IT support teams where needed
What you will need to succeed as our Systems Analyst?
- Excellent communicator with an eye for detail and the ability to explain complex logic to non-technical audiences.
- Builds strong working relationships with people of all levels from varying areas of the business, internal and external.
- Highly numerate and excited to work with data, interpreting the numbers and translating them into actionable items.
- Possesses a positive “can do” attitude and can think outside the box to overcome obstacles.
- Possesses a “business head” with a focus on profit.
- Plans and prioritises effectively on a short, medium and long term basis.
- Demonstrates a willingness to go above and beyond.
- Behaves consistently and with integrity always.
- Desirable: IT experience in a retail setting
What will we offer you in return?
- Competitive salary
- 23 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
- Bonus day off each year after 6 months service
- A pension that you will be automatically be enrolled in after 3 months
- Life assurance (subject to participating in the pension scheme)
- A flexible working approach
- Early pay day Friday finish
- A generous staff discount with up to 50% discount on our products
- Interest free season ticket loans
- Discounted gym membership at our on campus gym
- Additional discounts such as Westfield discount, Taste card membership etc.
If this all sounds great and you feel you are who we are looking for, let us know and apply today.
At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.
We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual\’s unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.
We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at to request discuss any specific requirements.
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Service Analyst employer: Monsoon Accessorize
Contact Detail:
Monsoon Accessorize Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst
✨Tip Number 1
Familiarise yourself with the Island Pacific Buying and Merchandising software, as well as PIM and Onestock systems. Understanding these tools will not only help you in the role but also demonstrate your proactive approach to the hiring team.
✨Tip Number 2
Network with current or former employees of Monsoon Accessorize on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Service Analyst role.
✨Tip Number 3
Prepare to discuss how you've successfully resolved issues in previous roles, especially those involving data interpretation and system support. Real-life examples will showcase your problem-solving skills and ability to communicate complex information effectively.
✨Tip Number 4
Research Monsoon Accessorize's values and recent initiatives. Being able to align your personal values with theirs during discussions will show that you're not just a fit for the role, but also for the company culture.
We think you need these skills to ace Service Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Service Analyst position at Monsoon Accessorize. Understand the key responsibilities and required skills, such as software support and communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the Service Analyst role. Emphasise your IT experience in a retail setting and any previous roles that involved data interpretation and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly your ability to communicate complex information clearly.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Service Analyst role.
How to prepare for a job interview at Monsoon Accessorize
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Analyst at Monsoon Accessorize. Familiarise yourself with the Island Pacific Buying and Merchandising software, as well as PIM and Onestock software. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As an excellent communicator, you'll need to explain complex concepts to non-technical audiences. Prepare examples from your past experiences where you've successfully communicated technical information to diverse teams. This will highlight your ability to build strong working relationships across the business.
✨Demonstrate Your Analytical Skills
Being highly numerate is crucial for this role. Be ready to discuss how you've worked with data in previous positions, interpreting numbers and translating them into actionable insights. Consider bringing examples of reports or analyses you've conducted that led to positive outcomes.
✨Emphasise Your Problem-Solving Abilities
Monsoon Accessorize values a 'can do' attitude and creative thinking. Prepare to share instances where you've overcome obstacles in your work. Highlight your approach to problem-solving and how you can think outside the box to find solutions, especially in a retail IT context.
