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- Tasks: Gather and document business requirements for ecommerce systems, collaborating with diverse teams.
- Company: Join Monsoon Accessorize, a vibrant brand focused on innovation and customer experience.
- Benefits: Flexible working options, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact in ecommerce while enhancing your skills in a dynamic environment.
- Qualifications: 2-3 years in a similar role, with experience in ecommerce platforms like Salesforce Commerce Cloud.
- Other info: Be part of a diverse team that values every individual's contribution.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a Business Analyst to join our Technology team. This role supports ongoing development of ecommerce and customer-facing systems, particularly Salesforce Commerce Cloud (SFCC). The successful candidate will work closely with product managers, developers, designers, and external partners to define requirements, shape end-to-end design, and support project delivery. The role involves knowledge of Operational Acceptance and Non-Functional testing processes and will participate in testing and user acceptance testing (UAT) during sprint and release cycles.
Please note: the role includes shared responsibility for covering out-of-hours incidents with the digital rota.
What will you be doing as a Business Analyst?
- Work with stakeholders to gather, clarify, and document business and functional requirements.
- Produce user stories, acceptance criteria, process flows, and supporting documentation.
- Collaborate with internal teams and external partners to translate business needs into actionable solutions, supporting end-to-end design beyond the digital platform.
- Participate actively in sprint planning, stand-ups, and retrospectives.
- Support end-to-end testing efforts, including system testing, UAT coordination, and hands-on testing.
- Track and help resolve issues during release cycles.
- Maintain clear and up-to-date documentation for platform features, changes, and workflows.
- Contribute to continuous improvement of ecommerce and customer-facing systems.
- Provide cover for out-of-hours incidents shared with the rest of the team on the digital rota.
Leadership
- Positively represent the technology function alongside internal and external stakeholders as required.
- Create a culture of honesty, accountability and engagement within the function ensuring everyone is treated with respect.
What will you need to succeed as a Business Analyst?
- 2–3 years of experience in a Business Analyst, Digital Analyst, or similar role.
- Experience with ecommerce platforms, ideally Salesforce Commerce Cloud (SFCC) or similar (e.g., Shopify Plus, Magento, Adobe Commerce).
- Good understanding of agile delivery processes and tools (e.g., Jira, Confluence).
- Strong communication, collaboration, and organisational skills.
- Willingness to participate in hands-on testing and release validation.
- Curiosity and empathy for the customer journey and digital experience.
Desirable
- Experience working in a retail or consumer-facing business.
- Familiarity with CRM or order management system integrations.
If this all sounds great and you feel you are who we are looking for, let us know and apply today.
We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise. We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at careers@monsoon.co.uk to discuss any specific requirements.
Digital Business Analyst (Ecommerce and Customer) in London employer: Monsoon Accessorize
Contact Detail:
Monsoon Accessorize Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Business Analyst (Ecommerce and Customer) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit in and contribute, so think about how your skills align with their needs.
✨Tip Number 3
Practice your problem-solving skills! As a Business Analyst, you'll need to demonstrate your analytical thinking. Try mock interviews or case studies to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Digital Business Analyst (Ecommerce and Customer) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with ecommerce platforms like Salesforce Commerce Cloud and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of collaboration, emphasise your strong communication and organisational skills in your application. Share examples of how you've successfully worked with teams or stakeholders in the past. We love a good team player!
Be Clear and Concise: When writing your cover letter, be clear and concise about why you're the perfect fit for us. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate straightforwardness!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Monsoon Accessorize
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce platforms, especially Salesforce Commerce Cloud. Be ready to discuss how you've used similar systems in the past and how they can benefit the role.
✨Master the Agile Methodology
Since this role involves agile delivery processes, it’s crucial to understand how sprint planning and retrospectives work. Familiarise yourself with tools like Jira and Confluence, and be prepared to share your experiences with them.
✨Show Off Your Communication Skills
As a Business Analyst, you'll need to collaborate with various stakeholders. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully gathered and documented requirements.
✨Be Ready for Hands-On Testing
This role requires participation in testing and UAT, so be prepared to discuss your experience with these processes. Highlight any specific testing scenarios you've been involved in and how you contributed to resolving issues during release cycles.
