Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer onboarding and ensure they maximise value from our SaaS platform.
- Company: Join Monotype, a leader in design innovation with a rich legacy of iconic typefaces.
- Benefits: Enjoy hybrid work, competitive pay, and comprehensive health insurance.
- Why this job: Make a real impact by helping customers achieve their design goals.
- Qualifications: 3-5 years in Customer Success and fluent in English and German.
- Other info: Collaborate with talented teams and grow your career in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals.
We are looking for a driven and customer-centric Customer Success Manager to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English and German to help support our German-speaking customer base.
What you’ll be doing:
- Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
- Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
- Utilize automation tools and standardized playbooks to streamline onboarding steps and communications.
- Track and report onboarding progress, time-to-value metrics, and customer activation milestones.
- Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
- Conduct periodic check-ins, health reviews, and account touchpoints to monitor satisfaction and product adoption.
- Serve as the customer advocate—collect feedback, identify friction points, and share insights with Product and Support teams.
- Analyse customer usage patterns, engagement data, and health scores to identify adoption gaps or risks.
- Design and deliver best-practice recommendations that drive product utilization and customer ROI.
- Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
- Collaborate closely with Sales, Renewals, Product, and Support to ensure a seamless customer experience.
- Participate in renewal preparation for your book of business and support expansion conversations.
- Support one-off customer projects requiring configuration, data review, or workflow customization.
- Provide timely and accurate email and call-based support for product inquiries, escalating as appropriate and providing follow through to ensure resolution for the customer.
- Identify upsell and cross-sell opportunities based on customer needs and product usage insights.
- Partner with Sales to influence expansion and renewal outcomes.
What we’re looking for:
- 3–5 years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
- Fluency in both English and German, comfortable managing multiple accounts simultaneously.
- Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
- Ability to follow and improve standardized processes while maintaining a customer-first mindset.
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program.
Customer Success Manager- German Speaking employer: Monotype
Contact Detail:
Monotype Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager- German Speaking
✨Tip Number 1
Network like a pro! Reach out to current employees at Monotype on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common Customer Success scenarios. Think about how you’d handle onboarding or customer feedback. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German, be ready to demonstrate your proficiency during the interview. Maybe even throw in some industry-specific terms to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Customer Success Manager- German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in onboarding and relationship management, especially in a SaaS environment. We want to see how you can help our customers thrive!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission at Monotype. Don’t forget to mention your fluency in German and English!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions to keep customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Monotype
✨Know the Company Inside Out
Before your interview, dive deep into Monotype's history, values, and products. Familiarise yourself with their typefaces and how they impact brand experiences. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their mission.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experience that highlight your onboarding expertise and relationship management skills. Think about times when you successfully helped customers achieve their goals and how you navigated challenges. Be ready to discuss these scenarios in detail.
✨Demonstrate Your Problem-Solving Abilities
Since the role requires strong problem-solving skills, come prepared with examples of complex issues you've resolved in previous roles. Discuss your thought process and the steps you took to find solutions, especially in a SaaS environment.
✨Practice Your Language Skills
As fluency in both English and German is essential, practice discussing your professional experiences in both languages. You might be asked to switch between them during the interview, so being comfortable in both will show your readiness to support the German-speaking customer base.