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- Tasks: Manage font platforms, ensure compliance, and conduct brand audits for clients.
- Company: Join Monotype, a leader in creative technology with a focus on innovation.
- Benefits: Enjoy hybrid work, competitive pay, health insurance, and a supportive work culture.
- Other info: Opportunities for growth and a vibrant team environment await you.
- Why this job: Make a real impact by helping brands maximise their typography investments.
- Qualifications: Experience in customer success or account management; training available.
The predicted salary is between 50000 - 60000 £ per year.
The Senior Type Success Manager serves as the operational excellence expert and brand compliance guardian within Monotype's Creative Type Services offering. This role ensures clients achieve maximum value from their typography investments while maintaining complete governance and compliance. As part of the Creative Services team, you will focus on platform mastery, compliance assurance, and regular brand auditing, working alongside the Account Type Director to deliver seamless operational support.
What You'll Be Doing
- Platform Administration & User Management
- Manage comprehensive font platform administration ensuring optimal performance and accessibility
- Execute user onboarding, training, and ongoing platform support across client organizations
- Provide day-to-day operational support and technical issue resolution
- Maintain platform configurations and user permissions aligned with brand requirements
- Compliance Monitoring & Reporting
- Conduct proactive compliance monitoring across client typography usage
- Generate regular compliance reports and dashboards for stakeholders
- Monitor font licensing adherence and identify potential compliance risks
- Execute production font reporting and Brand & License Protection services
- Regular Brand Audits & Assessments
- Conduct scheduled comprehensive brand audits across digital and key physical touchpoints
- Assess typography consistency and brand guideline adherence
- Document audit findings and provide actionable recommendations
- Track improvement progress and maintain audit reporting schedules
- Policy Implementation & Training
- Implement font policies and governance frameworks developed through strategic advisory
- Deliver training sessions to internal teams and key stakeholders on typography best practices
- Ensure policy compliance across client organization and key partners
What We're Looking For
- Proven experience in customer success, account management, or operational roles within creative/brand environments
- Ideal but we can offer training - background in asset management
- Ideally, experience with font licensing, brand compliance, or creative asset preferred
- Familiarity with design tools and platforms (Adobe Creative Cloud, Figma)
- Exceptional organizational skills with ability to manage multiple complex client operations simultaneously
- Detail-oriented approach with strong process-driven mindset
- Excellent problem-solving abilities with proactive issue identification skills
- Strong technical aptitude for learning and mastering typography platforms and tools
- Outstanding written and verbal communication skills
- Ability to translate complex technical concepts into clear operational guidance
- Collaborative team player who works effectively across departments
- Client-focused mindset with commitment to operational excellence
- Self-driven and proactive with strong accountability for client success
Success Metrics
- Client satisfaction scores and retention rates
- Brand compliance audit results
- Platform utilization optimization
- Operational efficiency and issue resolution times
- Support of Account Type Director revenue growth initiatives
What’s in it for you
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your health care needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
- A creative, innovative, and global working environment in the creative and software technology industry
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions)
- Professional onboarding program, including robust targeted training for Sales function
- Development and advancement opportunities (high internal mobility across organization)
- Great pension scheme to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Customer Success Manager employer: Monotype
Contact Detail:
Monotype Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Monotype or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with typography platforms or design tools, create a portfolio that highlights your best work. This is your chance to demonstrate how you can add value to the team.
✨Tip Number 3
Prepare for the interview by understanding Monotype’s brand and services. Familiarise yourself with their compliance processes and think of examples from your past roles that showcase your problem-solving skills and client-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and operational roles. We want to see how your skills align with the specific requirements of the Customer Success Manager position.
Showcase Your Technical Skills: Don’t forget to mention any familiarity you have with design tools like Adobe Creative Cloud or Figma. We’re looking for someone who can quickly master typography platforms, so let us know about your technical aptitude!
Be Detail-Oriented: Since this role involves compliance monitoring and brand audits, it’s crucial to demonstrate your attention to detail. Share examples from your past experiences where you’ve successfully managed complex operations or ensured compliance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Monotype
✨Know Your Typography
Familiarise yourself with typography basics and the specific font platforms mentioned in the job description. Being able to discuss how you’ve used these tools in past roles will show your technical aptitude and readiness for the position.
✨Showcase Your Customer Success Experience
Prepare examples from your previous roles that highlight your experience in customer success or account management. Focus on how you’ve helped clients achieve their goals, particularly in creative environments, as this aligns perfectly with what they’re looking for.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you identified and resolved issues proactively. Be ready to discuss how you approach problem-solving, especially in relation to compliance monitoring and operational support, as these are key aspects of the role.
✨Prepare for Compliance Conversations
Brush up on font licensing and brand compliance topics. Be prepared to discuss how you would conduct audits and ensure adherence to guidelines, as this is crucial for the role. Showing that you understand the importance of compliance will set you apart.