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- Tasks: Help customers thrive on our SaaS platform through onboarding and relationship management.
- Company: Join Monotype, a leader in design innovation with a rich legacy of iconic typefaces.
- Benefits: Enjoy hybrid work, competitive pay, and comprehensive health insurance.
- Why this job: Make a real impact by helping brands create beautiful experiences with your customer success skills.
- Qualifications: 3-5 years in Customer Success and fluent in English and German.
- Other info: Collaborate with talented teams and grow your career in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals.
We are looking for a driven and customer-centric Customer Success Associate to help our customers adopt, optimize, and realize maximum value from our SaaS platform. In this role, you will combine onboarding expertise, relationship management, and proactive engagement to ensure customers achieve their desired outcomes throughout their lifecycle. We require someone who is fluent in both English and German to help support our German-speaking customer base.
What you’ll be doing:
- Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
- Facilitate live onboarding sessions, training calls, and workflow walkthroughs to ensure early adoption.
- Utilize automation tools and standardized playbooks to streamline onboarding steps and communications.
- Track and report onboarding progress, time-to-value metrics, and customer activation milestones.
- Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
- Conduct periodic check-ins, health reviews, and account touchpoints to monitor satisfaction and product adoption.
- Serve as the customer advocate—collect feedback, identify friction points, and share insights with Product and Support teams.
- Analyse customer usage patterns, engagement data, and health scores to identify adoption gaps or risks.
- Design and deliver best-practice recommendations that drive product utilization and customer ROI.
- Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
- Collaborate closely with Sales, Renewals, Product, and Support to ensure a seamless customer experience.
- Participate in renewal preparation for your book of business and support expansion conversations.
- Support one-off customer projects requiring configuration, data review, or workflow customization.
- Provide timely and accurate email and call-based support for product inquiries, escalating as appropriate and providing follow through to ensure resolution for the customer.
- Identify upsell and cross-sell opportunities based on customer needs and product usage insights.
- Partner with Sales to influence expansion and renewal outcomes.
What we’re looking for:
- 3–5 years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
- Fluency in both English and German, comfortable managing multiple accounts simultaneously.
- Strong problem-solving abilities, with the confidence to troubleshoot issues and navigate complex scenarios.
- Ability to follow and improve standardized processes while maintaining a customer-first mindset.
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program.
Customer Success Associate- German Speaking employer: Monotype
Contact Detail:
Monotype Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate- German Speaking
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Monotype's history, their products, and their culture. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the Customer Success Associate role. Think about specific examples from your past that demonstrate your onboarding expertise and customer-centric approach.
✨Tip Number 3
Don’t forget to prepare questions for them! Asking insightful questions about their SaaS platform or customer success strategies shows that you’re engaged and ready to contribute. Plus, it helps you figure out if this is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Monotype team.
We think you need these skills to ace Customer Success Associate- German Speaking
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and the SaaS industry shine through. We want to see that you’re genuinely excited about helping customers achieve their goals with our platform!
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or onboarding. We love seeing how your past roles have prepared you for this position, so don’t hold back on those specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your qualifications effectively. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Monotype
✨Know the Company Inside Out
Before your interview, take some time to really understand Monotype's history, values, and the products they offer. Familiarise yourself with their famous typefaces and how they impact design. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their mission.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experience that demonstrate your ability to drive customer success. Think about times when you successfully onboarded clients or improved their satisfaction. Be ready to discuss how you used data to identify issues and implement solutions, as this aligns perfectly with the role's requirements.
✨Practice Your Language Skills
Since the role requires fluency in both English and German, make sure to practice speaking in both languages. You might be asked to switch between them during the interview, so being comfortable in both will show your capability to handle the customer base effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if Monotype is the right fit for you.
