Strategic Platform Partner Account Director in City of London

Are you our “TYPE”? Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

We are seeking a Strategic Platform Partner Account Director to build and lead a new function dedicated to ensuring Monotype’s fonts and technologies deliver day-to-day value for our platform partners. This team will complement the Global Platform Sales team that is in place. This role is both strategic and hands‑on, designing the global account management model, building a world‑class team, and directly managing key accounts. The leader will serve as the bridge between Monotype and its broad spectrum of platform partners (from startups to multi‑billion‑dollar companies), aligning product‑to‑product and creative‑to‑creative engagement while ensuring fonts come alive across their ecosystems.

What you’ll be doing:

• Build & Lead the Team: Establish the global platform partner account management function from the ground up, setting vision, best practices, and operational cadence. Recruit, mentor, and inspire a distributed team of senior account managers across design, marketing, e‑commerce, and gaming/immersive content verticals. Drive a customer‑obsessed culture rooted in measurable partner impact and commercial outcomes.
• Customer Success & Value Delivery: Ensure Monotype fonts and technologies are activated and showcased within platform ecosystems. Lead awareness, training, and enablement across partner product and creative teams, embedding fonts into workflows and campaigns. Proactively monitor adoption, usage, NPS and ROI; translate insights into retention and growth strategies demonstrating how fonts drive MAU and retention.
• Strategic Partner Engagement: Develop and maintain senior‑level relationships across partner product, design, marketing, and creative leadership. Align with partner roadmaps to co‑create opportunities where fonts enhance user engagement, marketing performance, and creative expression. Drive joint innovation and success stories that reinforce the creative and business value of fonts. Determine where and how Monotype’s Gen AI initiatives can integrate into the platform’s roadmap.
• Renewals, Growth & Commercial Leadership: Own the renewal process for global strategic platform accounts, ensuring multi‑year engagements are secured with minimal friction. Apply commercial acumen to identify and capture expansion opportunities (new product adoption, deeper integrations, new geographies, premium licensing). Partner with Sales on upsell and cross‑sell strategies, leveraging account health insights to inform commercial negotiations. Ensure Monotype is seen as both a creative partner and a growth driver in every account.
• Cross‑Functional Leadership: Collaborate with Product, Engineering, and Marketing to ensure platform‑specific needs inform Monotype’s roadmap. Shape how Monotype’s inventory, AI capabilities, and technologies integrate into design, performance marketing, e‑commerce, and gaming ecosystems. Drive storytelling and success narratives to amplify value with internal and external stakeholders.

What we’re looking for:

• 12+ years in account management, customer success, or strategic partnerships within SaaS, design platforms, AdTech/MarTech, gaming, or e‑commerce ecosystems.
• Proven track record of building and scaling global account management functions with measurable commercial impact.
• Demonstrated commercial expertise in renewals, expansions, and complex enterprise negotiations.
• Experience engaging both creative leadership (design, marketing, creative directors) and technical/product leadership (PMs, engineers, platform leads).
• Entrepreneurial, hands‑on leader who thrives at the intersection of creativity and technology.
• Deep appreciation for typography, design, and its role in digital experiences.

What’s in it for you:

• Hybrid work arrangements and competitive paid time off programs.
• Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
• Competitive compensation with corporate bonus program & uncapped commission for quota‑carrying Sales.
• A creative, innovative, and global working environment in the creative and software technology industry.
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President’s Club for all functions).
• Professional onboarding program, including robust targeted training for Sales function.
• Development and advancement opportunities (high internal mobility across organization).
• Great pension scheme to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.