Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong client relationships and lead creative projects for top global brands.
- Company: Join Monotype, a leader in design innovation and typography.
- Benefits: Enjoy hybrid work, competitive pay, and comprehensive health coverage.
- Why this job: Make an impact in the creative industry while working with renowned brands.
- Qualifications: Experience in client services and a passion for creative solutions.
- Other info: Dynamic environment with opportunities for growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.
The Client Partner serves as the post-sale relationship owner and strategic delivery partner for Monotype's Creative Type Services offering. This role is critical, taking over from the Global Key Account Director once the contract is signed. While the Global Key Account Director manages contracts and major upsells, the Client Partner drives service delivery excellence, client retention, and organic growth. Acting as the central hub, you orchestrate delivery teams, bridge creative and operational needs, and ensure clients realize measurable value from their Creative Type Services engagement.
Key Responsibilities:- Post-Sale Relationship Ownership
- Assume primary relationship ownership after Global Key Account Director closes the initial sale
- Build deep, ongoing partnerships with client creative leaders, brand managers, and operational stakeholders
- Serve as the main point of contact for service delivery, strategic planning, and partnership development
- Maintain regular engagement cadence (weekly check-ins, monthly strategic reviews, quarterly QBRs)
- Coordinate the Core Team: Type Success Manager and Project Manager for seamless delivery
- Activate Support Team resources as needed: Executive Creative Director, Creative Team, Technical Craft, Operations
- Translate client creative challenges into actionable project briefs for creative and technical teams
- Bridge the gap between client creative vision and Monotype's technical/typographic capabilities
- Ensure integration across operational excellence, creative solutions, and strategic advisory
- Engage with Creative Directors, Brand Managers, and design teams on typographic strategy
- Evaluate client typographic needs and identify opportunities for creative services and custom solutions
- Communicate the creative and business impact of typography decisions and recommendations
- Partner with Executive Creative Director to deliver strategic typography counsel and executive briefings
- Facilitate collaboration between client creative stakeholders and Monotype's Senior Creative Type Consultants
- Ensure clients realize measurable value across the five service pillars (Type Systems, Intelligence, Activation, Innovation, Vision)
- Identify opportunities to deepen engagement and expand service adoption within existing scope
- Recognize natural expansion opportunities (additional brands, regions, or service enhancements)
- Track and report on key performance indicators, success metrics, and client outcomes
- Drive contract renewals through demonstrated value delivery and strategic partnership development
- Client retention and renewal rates for assigned accounts
- Service adoption across the five typography service pillars
- Organic revenue growth through expanded creative service usage
- Successful coordination of cross-functional delivery (creative, technical, operational)
- Achievement of client-defined success metrics and creative KPIs
- Engagement health and leading indicators such as improved NPS, growth in stakeholder advocacy, and increased design team engagement/adoption
- Proven experience in customer success, account management, or client services within creative or brand-led environments
- Strong track record of managing complex client relationships and driving retention
- Experience leading and coordinating cross-functional creative and operational teams
- Background in creative services, brand management, agency operations, or related fields (strongly preferred)
- Ideally, a strong foundation in creative and typographic principles to engage credibly with client creative teams
- Ability to understand and articulate how typography impacts brand strategy and business outcomes
- Capability to evaluate typographic strategies and identify opportunities for Monotype's creative services
- Comfortable discussing design direction, font pairing, brand identity, and creative execution
- Familiarity with design tools and creative workflows (Adobe Creative Cloud, Figma, etc.)
- Ability to translate between creative language and business value propositions
- Skilled at facilitating collaboration between client creative teams and Monotype specialists
- Bridge-builder between creative vision and technical/operational execution
- Comfortable presenting to both creative leadership and C-suite executives
- Self-driven with strong ownership mentality for client outcomes
- Proactive in identifying creative opportunities and addressing challenges before escalation
- Balanced perspective appreciating both creative excellence and business objectives
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
- A creative, innovative, and global working environment in the creative and software technology industry
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions)
- Professional onboarding program, including robust targeted training for Sales function
- Development and advancement opportunities (high internal mobility across organization)
- Great pension scheme to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Client Partner in City of London employer: Monotype
Contact Detail:
Monotype Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Monotype or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Monotype's creative services inside out. Familiarise yourself with their typography solutions and think about how you can contribute to their mission of enhancing brand experiences.
✨Tip Number 3
Showcase your personality! During interviews, let your passion for design and client relationships shine through. Remember, they’re looking for someone who can bridge creative vision with operational execution.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Monotype.
We think you need these skills to ace Client Partner in City of London
Some tips for your application 🫡
Show Your Passion for Design: When you're writing your application, let your love for design shine through! Mention any relevant experiences or projects that showcase your creative flair and understanding of typography. We want to see how you connect with the essence of what we do at Monotype.
Tailor Your Application: Make sure to customise your application for the Client Partner role. Highlight your experience in managing client relationships and driving service delivery excellence. We appreciate when candidates take the time to align their skills with our needs!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the role. We love a well-structured application that makes it easy for us to see your potential!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Monotype!
How to prepare for a job interview at Monotype
✨Know Your Typography
As a Client Partner, you'll need to speak the language of typography fluently. Brush up on key typefaces and their impact on brand identity. Be ready to discuss how typography can enhance client projects and drive business outcomes.
✨Showcase Your Relationship Skills
This role is all about building strong partnerships. Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to engage with creative leaders and operational stakeholders effectively.
✨Demonstrate Cross-Functional Coordination
You'll be orchestrating delivery teams, so come prepared with stories that showcase your experience in leading cross-functional teams. Discuss how you’ve bridged gaps between creative visions and operational execution in previous roles.
✨Prepare for Strategic Conversations
Expect to engage in discussions about strategic planning and service delivery. Familiarise yourself with Monotype's Creative Type Services and think about how you can add value. Be ready to articulate your vision for client success and growth.
