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- Tasks: Join us as a Business Operations Specialist, improving our inventory lifecycle and supporting global teams.
- Company: Monotype is a leading design company, recognised for innovation in type and technology.
- Benefits: Enjoy medical and dental insurance, competitive pay, and a creative global work environment.
- Why this job: Make a real impact on internal processes while collaborating with diverse teams worldwide.
- Qualifications: 7+ years in inventory operations; degree in a related field; experience with Excel and Jira.
- Other info: Flexible work culture with opportunities for development and advancement.
The predicted salary is between 36000 - 60000 £ per year.
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.
The Senior Inventory Operations Specialist is a deeply curious person with a keen eye for detail and deep empathy and compassion for colleagues and partners. This role will focus on improving our inventory lifecycle: learning by helping colleagues with questions and challenges by diving deeply into issues and seeing them through to resolution, developing and documenting new processes based on your learnings. This role is a key part of the Foundry and Inventory Operations team, working with a globally diverse team located in India, Germany, and the US, utilizing Jira & scrum methodologies. This is an important role within the business and a great opportunity to make a real difference to our internal processes and how we help our font partners. Your work will help teams at Monotype do things more efficiently and well.
Responsible for day-to-day operations around digital inventory at Monotype, including:
- Building business requirements and decision-making artefacts with which collaborative decisions are aligned on and ratified.
- Further building and reinforcing the feedback loop between foundry partners and our foundry platform through analysis of support data as well as feedback on planned platform features and updates through active user acceptance testing.
- Creation and implementation of user documentation and training content.
- Collaborating with our Global Data team to build requirements for necessary data sets to inform continuously improved methods, support for our Go to Market teams, and or Foundries and Foundry Platform.
- Preparing new vendors and their inventory for onboarding to our platform & facilitating the import of large libraries at scale.
- Closely collaborate with Engineering, Product, and Go-to-Market teams to help answer questions about fonts and font data, providing insights into and fixing issues with the data.
- Identify, document and escalate as necessary any issues related to inventory.
- Provide support to our Go-to-Market and Product Management teams who rely on our inventory expertise, insight and data, as well as external partners and font sellers.
7+ years' experience in soft inventory operations, support, and QA.
Degree in technical, business, or related field.
Experience with Excel, Confluence, and Data or Product Information Management Systems.
Familiarity with Jira, Zendesk, Salesforce, or other ticketing/support software.
Flexibility to work in old tools or software to keep the business moving forward while supporting creation of new processes and tools.
Self-sufficient and fast learner with strong understanding of user experience; desire to design solutions and fix data issues with the end-user in mind.
Technical aptitude to understand data structures and improve processes around data.
In-depth knowledge of Agile process and scrum principles and prior experience using Jira with a team, experience with QA/QE best practices.
A team player who’s always thinking of ways to make our systems and data better.
Ability to see the big picture and design solutions to solve problems in simple efficient ways to create a solid foundation for future growth.
Experience with Precisely EnterWorks or similar PIM/Master Data Management solutions (Akeneo, PimCore, Syndigo) a plus.
Medical & Dental Insurance, and Eyecare vouchers to meet all your healthcare needs.
Competitive compensation with corporate bonus program.
A creative, innovative, and global working environment in the creative and software technology industry.
Reward & Recognition Programs (including President's Club for all functions).
Development and advancement opportunities (high internal mobility across organization).
Great pension scheme to save for your future, and so much more!
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Contact Detail:
Monotype Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Specialist (Permanent)
✨Tip Number 1
Familiarise yourself with Monotype's products and services, especially their font technologies. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Monotype on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific challenges faced by the Business Operations team, which can help you tailor your approach.
✨Tip Number 3
Brush up on your knowledge of Agile methodologies and tools like Jira, as these are crucial for the role. Consider taking a short online course or certification to enhance your understanding and show your commitment to the principles that drive the team.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and ability to improve processes. Highlighting your analytical mindset and how you've contributed to operational efficiency will resonate well with the hiring team.
We think you need these skills to ace Business Operations Specialist (Permanent)
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and requirements of the Business Operations Specialist position at Monotype. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Tailored CV: Ensure your CV is tailored specifically for this role. Emphasise your experience in inventory operations, support, and QA, as well as your familiarity with tools like Jira and Excel. Use keywords from the job description to make your CV stand out.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Share specific examples of how you've improved processes or solved problems in previous positions, demonstrating your ability to contribute to Monotype's goals.
Highlight Team Collaboration Skills: Since the role involves working with a globally diverse team, emphasise your teamwork and communication skills. Provide examples of how you've successfully collaborated with others in past roles, especially in a remote or cross-cultural context.
How to prepare for a job interview at Monotype
✨Show Your Curiosity
As a Business Operations Specialist, being deeply curious is key. Prepare questions about the company's inventory processes and how they can be improved. This shows your eagerness to learn and contribute.
✨Demonstrate Attention to Detail
Highlight your keen eye for detail during the interview. Share examples of how you've successfully managed inventory or data in the past, focusing on how your attention to detail led to positive outcomes.
✨Familiarise Yourself with Tools
Make sure you’re comfortable with tools like Jira, Excel, and any PIM systems mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Emphasise Team Collaboration
This role involves working with diverse teams across different countries. Be prepared to discuss your experience in collaborative environments and how you’ve effectively communicated with team members from various backgrounds.
