Overview
In this role, you will own and grow a portfolio of enterprise clients across the EMEA region, driving retention and expansion through strategic account plans and consultative selling. You will collaborate with marketing, product, and support teams to maximize client value and surface whitespace opportunities. You will lead conversations from renewal to expansion, leveraging product expertise and market insight to shape client success. This is a chance to contribute to Monotype’s growth by turning brand challenges into creative, technology-enabled solutions.
Pay / Benefits
- Hybrid work arrangements
- Competitive paid time off
- Competitive compensation with bonus and uncapped commission
- Creative, global working environment
- Engaged Events Committee
- Reward & Recognition Programs (President's Club)
Responsibilities
- Own and expand a portfolio of enterprise accounts to meet retention and expansion targets
- Develop and execute strategic account plans to uncover opportunities and drive revenue growth
- Identify, qualify, and close upsell and cross-sell opportunities aligned to client objectives
- Lead end-to-end client conversations including renewals, negotiations, and expansion
- Collaborate with marketing, product, and customer support to ensure seamless delivery and value
- Maintain accurate CRM records and forecast with data-driven insights
- Stay informed on market trends and competitive activity to position Monotype’s solutions
- Represent the voice of the customer to inform product and go-to-market strategy
Key requirements
- Bachelor’s degree in business or related field
- Fluent in English and Italian
- 4–7 years’ experience in account management, sales, or customer growth in SaaS/digital tech
- Proven track record of meeting or exceeding sales/retention goals
- Excellent communication, negotiation, and presentation skills with senior stakeholders
- Proactive, entrepreneurial mindset with strong organization and follow-through
- Strong prospecting, planning, and account/territory management skills
- Familiarity with AI-powered sales tools and interest in applying AI to sales performance and customer engagement
- Experience with Salesforce or CRM technology preferred
- Ability to travel up to 25% domestically
- excellent communication
- negotiation and presentation
- client-centric consultative mindset
- CRM technology (Salesforce preferred)
- AI-powered sales tools for prospecting and forecasting
- prospecting and forecasting tools
Key Account Manager Italian Speaking in London employer: Monotype Imaging
Monotype is an exceptional employer that fosters a vibrant work culture where creativity and innovation thrive. With a commitment to employee growth, the company offers numerous opportunities for professional development and collaboration within a diverse team of experts. Working remotely from London, you'll enjoy the flexibility of a modern workplace while contributing to a legacy of design excellence that empowers brands globally.
