Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong client relationships and lead creative projects for top brands.
- Company: Join Monotype, a leader in design innovation and typography.
- Benefits: Enjoy hybrid work, competitive pay, and comprehensive health coverage.
- Why this job: Make an impact in the creative industry while working with global brands.
- Qualifications: Experience in client services and a passion for creativity required.
- Other info: Dynamic environment with growth opportunities and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.
The Client Partner serves as the post-sale relationship owner and strategic delivery partner for Monotype's Creative Type Services offering. This role is critical, taking over from the Global Key Account Director once the contract is signed. While the Global Key Account Director manages contracts and major upsells, the Client Partner drives service delivery excellence, client retention, and organic growth. Acting as the central hub, you orchestrate delivery teams, bridge creative and operational needs, and ensure clients realize measurable value from their Creative Type Services engagement.
Key Responsibilities:
- Post-Sale Relationship Ownership
- Assume primary relationship ownership after Global Key Account Director closes the initial sale
- Build deep, ongoing partnerships with client creative leaders, brand managers, and operational stakeholders
- Serve as the main point of contact for service delivery, strategic planning, and partnership development
- Maintain regular engagement cadence (weekly check-ins, monthly strategic reviews, quarterly QBRs)
- Coordinate the Core Team: Type Success Manager and Project Manager for seamless delivery
- Activate Support Team resources as needed: Executive Creative Director, Creative Team, Technical Craft, Operations
- Translate client creative challenges into actionable project briefs for creative and technical teams
- Bridge the gap between client creative vision and Monotype's technical/typographic capabilities
- Ensure integration across operational excellence, creative solutions, and strategic advisory
- Engage with Creative Directors, Brand Managers, and design teams on typographic strategy
- Evaluate client typographic needs and identify opportunities for creative services and custom solutions
- Communicate the creative and business impact of typography decisions and recommendations
- Partner with Executive Creative Director to deliver strategic typography counsel and executive briefings
- Facilitate collaboration between client creative stakeholders and Monotype's Senior Creative Type Consultants
- Ensure clients realize measurable value across the five service pillars (Type Systems, Intelligence, Activation, Innovation, Vision)
- Identify opportunities to deepen engagement and expand service adoption within existing scope
- Recognize natural expansion opportunities (additional brands, regions, or service enhancements)
- Track and report on key performance indicators, success metrics, and client outcomes
- Drive contract renewals through demonstrated value delivery and strategic partnership development
Success Metrics:
- Client retention and renewal rates for assigned accounts
- Service adoption across the five typography service pillars
- Organic revenue growth through expanded creative service usage
- Successful coordination of cross-functional delivery (creative, technical, operational)
- Achievement of client-defined success metrics and creative KPIs
- Engagement health and leading indicators such as improved NPS, growth in stakeholder advocacy, and increased design team engagement/adoption
What We’re Looking For:
- Proven experience in customer success, account management, or client services within creative or brand-led environments
- Strong track record of managing complex client relationships and driving retention
- Experience leading and coordinating cross-functional creative and operational teams
- Background in creative services, brand management, agency operations, or related fields (strongly preferred)
- Ideally, a strong foundation in creative and typographic principles to engage credibly with client creative teams
- Ability to understand and articulate how typography impacts brand strategy and business outcomes
- Capability to evaluate typographic strategies and identify opportunities for Monotype's creative services
- Comfortable discussing design direction, font pairing, brand identity, and creative execution
- Familiarity with design tools and creative workflows (Adobe Creative Cloud, Figma, etc.)
- Ability to translate between creative language and business value propositions
- Skilled at facilitating collaboration between client creative teams and Monotype specialists
- Bridge-builder between creative vision and technical/operational execution
- Comfortable presenting to both creative leadership and C-suite executives
- Self-driven with strong ownership mentality for client outcomes
- Proactive in identifying creative opportunities and addressing challenges before escalation
- Balanced perspective appreciating both creative excellence and business objectives
What’s in it for you:
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
- A creative, innovative, and global working environment in the creative and software technology industry
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all functions)
- Professional onboarding program, including robust targeted training for Sales function
- Development and advancement opportunities (high internal mobility across organization)
- Great pension scheme to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Client Partner in London employer: Monotype DACH
Contact Detail:
Monotype DACH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Monotype's values and recent projects. Show us you’re not just another candidate; demonstrate your passion for typography and how you can contribute to our creative vision.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with the Client Partner role. We want to hear how you can bridge the gap between creative vision and operational execution.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Client Partner in London
Some tips for your application 🫡
Show Your Passion for Typography: When you're writing your application, let your love for typography shine through! Mention any relevant experiences or projects that showcase your understanding of how type impacts design and brand strategy. We want to see your enthusiasm!
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the Client Partner role. Use keywords from the job description and demonstrate how your background in customer success or account management fits perfectly with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on delivering your message effectively. Highlight your key achievements and how they relate to the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Monotype DACH
✨Know Your Typography
Brush up on your typography knowledge before the interview. Understand how different typefaces can impact brand identity and be ready to discuss specific examples of how you've used typography in past projects. This will show your potential employer that you can bridge the gap between creative vision and technical execution.
✨Build Relationships
Since the role involves post-sale relationship ownership, think about how you can demonstrate your ability to build strong partnerships. Prepare examples of how you've successfully managed client relationships in the past, focusing on retention and growth. Highlight your communication skills and how you engage with various stakeholders.
✨Showcase Your Project Management Skills
Be ready to discuss your experience coordinating cross-functional teams. Think of specific instances where you led a project from start to finish, ensuring seamless delivery. This will help illustrate your capability to manage complex client needs and deliver measurable value.
✨Prepare for Creative Conversations
Expect to engage in discussions about design direction and creative strategies. Familiarise yourself with common design tools like Adobe Creative Cloud and Figma, and be prepared to talk about how you can translate creative ideas into actionable plans. This will demonstrate your understanding of both the creative and operational aspects of the role.