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For Companies At a Glance
- Tasks: Lead customer delivery and design bespoke solutions for strategic clients.
- Company: Join Monolith AI, a pioneer in engineering AI solutions.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Supercharge engineering with AI and make a real impact on client success.
- Qualifications: Experience in leading technical projects and strong engineering background.
- Other info: Opportunity to work autonomously while thriving in a collaborative team.
The predicted salary is between 48000 - 72000 £ per year.
Do you want to superpower engineering with AI? At Monolith AI, we help engineering teams turn complex test and simulation data into better decisions, faster. As we scale our customer delivery, we’re looking for a Lead Customer Success Engineer to act as a technical delivery lead on client engagements.
This role is for someone who enjoys owning complex, customer-facing delivery—designing end-to-end solutions, coordinating multiple workstreams, and translating technical execution into clear customer value.
What you’ll be doing:
- You will act as the primary owner of delivery for a set of strategic customers, combining technical depth with active project leadership.
You’ll Be Responsible For:
- Owning end-to-end customer delivery, acting as the single accountable lead within a client team.
- Designing bespoke, multi-product solutions that deliver clear and measurable customer value.
- Breaking down complex customer objectives into structured workstreams, milestones, and success metrics.
- Actively managing delivery: scope, timelines, dependencies, risks, and trade-offs.
- Coordinating execution across internal teams (product, data science, software, forward deploy).
- Translating technical progress into clear, customer-facing updates and reports.
- Acting as a trusted technical advisor to senior customer stakeholders.
- Getting hands-on where needed to unblock delivery or validate technical approaches.
A Bit About You:
- You have significant experience leading complex, technical, client-facing projects.
- You are comfortable owning ambiguity and making delivery and prioritisation decisions.
- You have a strong engineering or scientific background and can go deep when required.
- You enjoy designing solutions, not just executing predefined tasks.
- You communicate clearly and confidently with both technical and non-technical stakeholders.
- You work well autonomously but thrive in cross-functional environments.
- You are happy to travel for up to ~30% of your work.
It’s a bonus if you have:
- Experience applying AI/ML or data science in an engineering context.
- A Physics, Maths, or Engineering degree.
Lead Technical Customer Success Engineer employer: Monolith
Contact Detail:
Monolith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Technical Customer Success Engineer
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success engineering. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you’ve tackled complex projects and delivered value to clients—this is what sets you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Technical Customer Success Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Lead Technical Customer Success Engineer role. Highlight your experience in managing complex, client-facing projects and any technical expertise you have that relates to AI or engineering.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've designed solutions and managed delivery in previous roles, and don’t forget to express your enthusiasm for working with AI in engineering!
Showcase Your Communication Skills: Since this role involves translating technical details into customer-friendly updates, make sure your application showcases your ability to communicate clearly with both technical and non-technical stakeholders. Use straightforward language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Monolith
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around AI, ML, and data science applications in engineering. Be ready to discuss how you've used these technologies in past projects and how they can benefit the company’s clients.
✨Showcase Your Project Leadership Skills
Prepare examples of complex, client-facing projects you've led. Highlight your ability to manage multiple workstreams and how you’ve successfully broken down objectives into actionable tasks. This will demonstrate your capability to own delivery from start to finish.
✨Communicate Clearly with All Stakeholders
Practice explaining technical concepts in simple terms. You’ll need to convey progress and updates to both technical and non-technical stakeholders, so being able to adapt your communication style is key. Think of examples where you’ve done this effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Prepare to discuss how you would approach unblocking delivery issues or validating technical approaches, showcasing your hands-on experience and decision-making abilities.
