At a Glance
- Tasks: Lead customer delivery and design bespoke solutions using AI for engineering teams.
- Company: Join Monolith AI, a pioneer in transforming engineering with cutting-edge technology.
- Benefits: Competitive salary, travel opportunities, and a chance to work with innovative tech.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by helping clients turn complex data into actionable insights.
- Qualifications: Experience in leading technical projects and strong engineering background required.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to superpower engineering with AI? At Monolith AI, we help engineering teams turn complex test and simulation data into better decisions, faster. As we scale our customer delivery, we are looking for a Lead Customer Success Engineer to act as a technical delivery lead on client engagements. This role is for someone who enjoys owning complex, customer-facing delivery - designing end-to-end solutions, coordinating multiple workstreams, and translating technical execution into clear customer value.
What you’ll be doing
- Acting as the primary owner of delivery for a set of strategic customers, combining technical depth with active project leadership.
- Owning end-to-end customer delivery, acting as the single accountable lead within a client team.
- Designing bespoke, multi-product solutions that deliver clear and measurable customer value.
- Breaking down complex customer objectives into structured workstreams, milestones, and success metrics.
- Actively managing delivery: scope, timelines, dependencies, risks, and trade-offs.
- Coordinating execution across internal teams (product, data science, software, forward deploy).
- Translating technical progress into clear, customer-facing updates and reports.
- Acting as a trusted technical advisor to senior customer stakeholders.
- Getting hands-on where needed to unblock delivery or validate technical approaches.
A bit about you
- You have significant experience leading complex, technical, client-facing projects.
- You are comfortable owning ambiguity and making delivery and prioritisation decisions.
- You have a strong engineering or scientific background and can go deep when required.
- You enjoy designing solutions, not just executing predefined tasks.
- You communicate clearly and confidently with both technical and non-technical stakeholders.
- You work well autonomously but thrive in cross-functional environments.
- You are happy to travel for up to ~30% of your work.
It’s a bonus if you have
- Experience applying AI/ML or data science in an engineering context.
- A Physics, Maths, or Engineering degree.
Lead Technical Customer Success Engineer in London employer: Monolith AI
At Monolith AI, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to excel in their roles. As a Lead Technical Customer Success Engineer, you will have the opportunity to work with cutting-edge AI technology while collaborating with talented teams dedicated to delivering exceptional customer value. We offer comprehensive professional development opportunities, a supportive environment for growth, and the chance to make a significant impact in the engineering sector, all within a vibrant location that encourages creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Technical Customer Success Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Monolith AI. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss how you've tackled complex projects and delivered value to clients. Use real examples to illustrate your problem-solving prowess.
✨Tip Number 3
Be ready to ask questions! When you get the chance to interview, think of insightful questions that show your understanding of the role and the company. It shows you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the team!
We think you need these skills to ace Lead Technical Customer Success Engineer in London
Some tips for your application 🫡
Show Your Technical Depth:When writing your application, make sure to highlight your technical expertise and experience in leading complex projects. We want to see how you've tackled challenges and delivered value to clients in the past.
Be Clear and Concise:Use straightforward language to explain your experiences and achievements. We appreciate clarity, so avoid jargon unless it's necessary. Remember, we want to understand your journey without getting lost in technical details.
Tailor Your Application:Make sure to customise your application for this role. Highlight specific experiences that align with the responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Monolith AI
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around AI, ML, and data science applications in engineering. Be ready to discuss how you've used these technologies in past projects and how they can benefit the company’s clients.
✨Showcase Your Project Leadership Skills
Prepare examples of complex, client-facing projects you've led. Highlight your ability to manage multiple workstreams and how you’ve successfully broken down objectives into actionable tasks. This will demonstrate your capability to own delivery from start to finish.
✨Communicate Clearly with All Stakeholders
Practice explaining technical concepts in simple terms. You’ll need to convey progress and updates to both technical and non-technical stakeholders, so being able to adapt your communication style is key. Think of examples where you’ve done this effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Prepare to discuss how you would approach unblocking delivery issues or validating technical approaches, showcasing your hands-on experience and decision-making abilities.
