At a Glance
- Tasks: Lead customer delivery and design bespoke solutions using AI for engineering teams.
- Company: Join Monolith AI, a pioneer in transforming engineering with cutting-edge technology.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a chance to work in a collaborative environment.
- Why this job: Make a real impact by helping clients make better decisions faster with AI.
- Qualifications: Experience in leading technical projects and strong engineering background required.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to superpower engineering with AI? At Monolith AI, we help engineering teams turn complex test and simulation data into better decisions, faster. As we scale our customer delivery, we are looking for a Lead Customer Success Engineer to act as a technical delivery lead on client engagements. This role is for someone who enjoys owning complex, customer-facing delivery - designing end-to-end solutions, coordinating multiple workstreams, and translating technical execution into clear customer value.
What you’ll be doing
- Acting as the primary owner of delivery for a set of strategic customers, combining technical depth with active project leadership.
- Owning end-to-end customer delivery, acting as the single accountable lead within a client team.
- Designing bespoke, multi-product solutions that deliver clear and measurable customer value.
- Breaking down complex customer objectives into structured workstreams, milestones, and success metrics.
- Actively managing delivery: scope, timelines, dependencies, risks, and trade-offs.
- Coordinating execution across internal teams (product, data science, software, forward deploy).
- Translating technical progress into clear, customer-facing updates and reports.
- Acting as a trusted technical advisor to senior customer stakeholders.
- Getting hands-on where needed to unblock delivery or validate technical approaches.
A bit about you
- You have significant experience leading complex, technical, client-facing projects.
- You are comfortable owning ambiguity and making delivery and prioritisation decisions.
- You have a strong engineering or scientific background and can go deep when required.
- You enjoy designing solutions, not just executing predefined tasks.
- You communicate clearly and confidently with both technical and non-technical stakeholders.
- You work well autonomously but thrive in cross-functional environments.
- You are happy to travel for up to ~30% of your work.
It’s a bonus if you have
- Experience applying AI/ML or data science in an engineering context.
- A Physics, Maths, or Engineering degree.
Lead Technical Customer Success Engineer in Cheshire employer: Monolith AI
At Monolith AI, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to excel in their roles. As a Lead Technical Customer Success Engineer, you will benefit from a collaborative environment that encourages professional growth and the opportunity to work with cutting-edge AI technology. Our commitment to employee development, coupled with the chance to engage with strategic clients, makes Monolith AI an exceptional place to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Technical Customer Success Engineer in Cheshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Monolith AI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Monolith AI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lead Technical Customer Success Engineer in Cheshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Monolith AI:Your cover letter is your chance to shine! Tell us why you want to work at Monolith AI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Monolith AI!
How to prepare for a job interview at Monolith AI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
