At a Glance
- Tasks: Support partners by resolving technical issues and improving their transit networks.
- Company: Join Via, a leader in transforming public transportation with innovative technology.
- Benefits: Competitive pay, equity options, hybrid work, and comprehensive health benefits.
- Other info: Enjoy a dynamic work environment with opportunities for growth and social good.
- Why this job: Make a real impact on public mobility while building your technical expertise.
- Qualifications: 1-2 years of experience in tech support or client-facing roles; recent grads welcome.
The predicted salary is between 30000 - 42000 £ per year.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you’re who they turn to. You’ll resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day-to-day realities and Via’s Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a tangible impact from day one.
Responsibilities
- Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritisation and scalability decisions.
About You
- 1-2 years of work experience, including placements or internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment.
- Some prior experience in a technical support or client-facing role, whether through a full-time role, placement, or internship.
- Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem-solver who doesn’t accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus.
What We Offer
- Becoming part of a company that was awarded for its commitment to social good.
- Competitive compensation including equity.
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI).
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Product Support & Operations Specialist employer: Monograph
Via is an exceptional employer dedicated to transforming public transportation systems, offering a dynamic work culture that fosters collaboration and innovation. As a Product Support & Operations Specialist, you will benefit from hands-on training, mentorship, and the opportunity to make a meaningful impact while enjoying a competitive compensation package and a hybrid working model in a vibrant office near Chancery Lane. With a strong commitment to employee growth and social good, Via provides a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support & Operations Specialist
✨Tip Number 1
Get to know the company inside out! Research Via's mission, values, and recent projects. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that could boost your chances.
✨Tip Number 3
Prepare for technical questions! Brush up on your problem-solving skills and be ready to discuss how you would handle specific scenarios related to product support and operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Via team!
We think you need these skills to ace Product Support & Operations Specialist
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you understand what the Product Support & Operations Specialist role is all about. Dive into the job description and highlight the key responsibilities and skills. This will help us see that you’re genuinely interested and have done your homework!
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect how your experience aligns with the specific requirements of the role. Use keywords from the job description to show us you’re a perfect fit for the team.
Show Off Your Problem-Solving Skills:Since this role is all about resolving issues and improving processes, make sure to include examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with smart solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our mission at Via!
How to prepare for a job interview at Monograph
✨Know the Product Inside Out
Before your interview, make sure you understand Via's platform and how it transforms public transportation systems. Familiarise yourself with their technology and think about how you can contribute to improving partner experiences.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled challenges or resolved issues effectively. Highlight your analytical skills and how you prioritised tasks to deliver quality results, as this role requires quick thinking and precision.
✨Build Rapport with Your Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the challenges they face. This will demonstrate your natural communication skills and your genuine interest in understanding their needs.
✨Emphasise Cross-Functional Collaboration
Be ready to discuss how you've worked with different teams in the past. Share specific instances where you collaborated with others to achieve a common goal, as this role involves working closely with Product, Engineering, and Operations teams.
