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- Tasks: Lead projects that enhance user experience and operational efficiency at Stripe.
- Company: Join Stripe, a leading financial infrastructure platform transforming the global economy.
- Benefits: Enjoy competitive salary, equity options, health benefits, and wellness stipends.
- Why this job: Make a real impact by improving tools that support millions of businesses worldwide.
- Qualifications: 5+ years in program management with strong analytical and communication skills.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
The predicted salary is between 70000 - 95000 ÂŁ per year.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
The Operations Technology team is responsible for building the infrastructure to help our Operations organizations scale. Businesses that run on Stripe - from fledgling upstarts to household names - place significant trust in Stripe to accelerate their success. This makes our user-facing teams, and the software layer that connects them with users, mission-critical: users need fast, accurate and contextualized answers to their questions - 24/7 - over phone, chat, and email. Our Ops Tech team partners with product and engineering teams to identify, scope, prioritize, pilot, and roll out tooling and product improvements to help Stripe help our users. From self-serve optimization, to agent diagnostic and resolution tools, to tools driving internal efficiency across Stripe, our team’s mandate is expansive (2K+ support agents) and the biggest lever for improving our overall support experience.
What you’ll do
As an Ops Technology Program Manager, you will be responsible for deeply understanding customer pain points as well as Ops priorities and metrics, translating those priorities into tooling needs, and then driving change at the intersection of Operations and our partner engineering teams. We’re looking for folks who are laser-focused on metrics, seek to find the win-win with cross functional stakeholders, have demonstrated technical aptitude, and have the ability to lead through ambiguity.
- Deeply understand user, agent, and partner organization pain points
- Utilize SQL to pull, analyze and articulate quantifiable business impact
- Translate business needs and operational pain points into technical requirements and product opportunities
- Work with Ops front line and engineers to debug technical issues
- Partner with the product and engineering teams to prioritize, pilot, and roll out new capabilities
- Assess and communicate implications of engineering developments to the Operations organization
- Represent Ops in product and engineering roadmap conversations
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 5+ years in program management, preferably at high-growth technology company with a track record of top performance; more senior opportunities available for those with more experience
- A track record of leading end-to-end execution of projects/programs that deliver quantifiable business impact
- Experience distilling complex needs to clear solutions
- Demonstrated ability to learn the implications of new technologies and systems
- Strong critical thinking and data-analysis skills, including SQL capability
- Enthusiasm for diving deep to understand the root cause of issues
- Initiative to propose creative solutions to cross-functional partners, especially in an engineering and product environment
- A desire to work in a fast-paced environment while balancing multiple priorities
- Strong written and verbal communication skills with a talent for articulating user challenges
Preferred qualifications
- A deep understanding of Operations or Support organizations
- Experience with technical platforms
- Experience partnering directly with product and engineering teams throughout the product development lifecycle and/or go-to-market
- Experience in strategy consulting or finance
- Experience in a high-growth technology company
- Familiarity with CRM and/or customer care software
- Experience in other user-facing roles (e.g. customer support, sales, etc) that require time-sensitive responses
Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.
The annual salary range for this role in the primary location is €88,800 - €133,200. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
Office locations: Dublin HQ, or London
Team: Operations
Job type: Full time
Engineering Program Manager, Operations in London employer: Monograph
Contact Detail:
Monograph Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Program Manager, Operations in London
✨Tip Number 1
Get to know the company inside out! Research Stripe's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to program management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Engineering Program Manager, Operations in London
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you really understand the role and what we’re looking for. Dive into the job description and highlight the key skills and experiences that match your background. This will help you tailor your application to show us why you're the perfect fit!
Be Clear and Concise: When it comes to your written application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We want to see your thought process, so make sure your points are easy to follow and get straight to the heart of your experience.
Show Your Passion: Let your enthusiasm shine through in your application! Share why you’re excited about the opportunity to work with us at Stripe and how our mission resonates with you. A bit of personality can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Monograph
✨Know Your Metrics
As an Engineering Program Manager, you'll need to be laser-focused on metrics. Before the interview, brush up on relevant KPIs and how they relate to customer pain points. Be ready to discuss how you've used data analysis, including SQL, to drive business impact in your previous roles.
✨Understand the Tech Landscape
Familiarise yourself with the technical platforms and tools that Stripe uses. This will not only show your enthusiasm for the role but also demonstrate your ability to translate operational needs into technical requirements. Bring examples of how you've partnered with engineering teams in the past.
✨Articulate User Challenges
Strong communication skills are key for this position. Prepare to articulate user challenges clearly and concisely. Think of specific instances where you’ve successfully communicated complex issues to cross-functional teams and how that led to effective solutions.
✨Show Initiative and Creativity
Stripe values creative problem-solving. Come prepared with examples of how you've proposed innovative solutions in ambiguous situations. Highlight your initiative in driving change and how you’ve balanced multiple priorities in a fast-paced environment.