At a Glance
- Tasks: Manage enterprise customer relationships and drive their success with Stripe's products.
- Company: Join Stripe, a leading financial infrastructure platform transforming the global economy.
- Benefits: Competitive salary, equity options, health benefits, and wellness stipends.
- Other info: Flexible work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by helping businesses thrive while developing your career in a dynamic environment.
- Qualifications: 4+ years in client-facing roles, fluent in German and English, strong analytical skills.
The predicted salary is between 75300 - 112900 € per year.
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What you’ll do
We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
Responsibilities
- Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
- Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
- Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights.
- Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe.
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
- In coordination with an account team, support book expansion--identifying and surfacing opportunities to ensure customers are successful.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product.
- Fluency in both German and English.
- Strong business sense and understanding of underlying drivers and strategy of our user’s businesses.
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
- Strong analytical skills.
- Excellent operating rigor including organizational and time management skills.
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
- History of success as a consultant, pre-sales, technical account management, or equivalent.
- Proven track record of achieving targets and goals, preferably in a sales setting.
- Track record of managing large, complex projects and/or programs.
- Has handled difficult customers or situations and can demonstrate resolutions.
- Willingness to tackle things on your own.
- Ability to navigate data and people to find answers.
- A capability to work well with a wide range of people, both internally and externally.
- The motivation and flexibility to work well in a high-growth environment where things change quickly.
Office‑assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in‑office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility when possible.
The annual salary range for this role in the primary location is £75,300 - £112,900. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.
Office locations: London
Team: Customer Success
Job type: Full time
Customer Success Manager (German speaking) in London employer: Monograph
Stripe is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to make a significant impact on the global economy. With a strong focus on professional growth, Stripe offers extensive opportunities for career advancement, competitive compensation, and a comprehensive benefits package, including equity and wellness stipends. Located in London, the company promotes collaboration and innovation, ensuring that every team member can thrive in a high-growth environment while enjoying the flexibility of hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (German speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stripe on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Stripe’s products and recent news. Show us that you’re not just another candidate; demonstrate your passion for what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Customer Success Manager role. Highlight your analytical skills and ability to engage customers—this is key for us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Stripe team.
We think you need these skills to ace Customer Success Manager (German speaking) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client-facing roles and any relevant achievements that align with Stripe's mission and values.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, don’t shy away from sharing examples of how you've used data to drive decisions or improve customer outcomes. We love seeing how you can turn insights into action!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is not just qualified but also a great fit for our team culture. Share your passion for helping customers succeed and your motivation to work in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company there!
How to prepare for a job interview at Monograph
✨Know Your Customer
Before the interview, research Stripe's customer base and understand their needs. Familiarise yourself with common challenges faced by enterprise customers in the payments space. This will help you demonstrate your ability to engage effectively and provide tailored solutions during the interview.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Be ready to discuss how you've used data to drive decisions or improve customer outcomes in previous roles. This is crucial for a Customer Success Manager, as you'll need to analyse performance metrics and provide insights to clients.
✨Practice Your Language Skills
Since fluency in both German and English is essential, practice discussing technical concepts and customer success strategies in both languages. This will not only boost your confidence but also show your potential employer that you're ready to communicate effectively with diverse clients.
✨Engage with Real Scenarios
Think of specific situations where you've successfully managed difficult customers or complex projects. Prepare to share these stories during the interview, focusing on your problem-solving skills and how you advocated for the customer. This will illustrate your capability to handle the challenges of the role.
