At a Glance
- Tasks: Manage enterprise customer relationships and drive their success with Stripe's products.
- Company: Join Stripe, a leading financial infrastructure platform transforming the global economy.
- Benefits: Competitive salary, equity options, health benefits, and wellness stipends.
- Other info: Exciting opportunity to work in a fast-paced, high-growth company with excellent career prospects.
- Why this job: Make a real impact by helping businesses thrive while developing your career in a dynamic environment.
- Qualifications: 4+ years in client-facing roles, fluent in French and English, strong analytical skills.
The predicted salary is between 75300 - 112900 £ per year.
Who we are
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Stripe’s Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
What you’ll do
We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is analytical and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations.
Responsibilities
- Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
- Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
- Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights.
- Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap and provide guidance on how to optimize the value from Stripe.
- Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience.
- In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful.
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 4+ years of experience in a client-facing role ideally in enterprise relationship management, partnering with large, global, and complex organizations, preferably working with a technical product.
- Fluency in both French and English.
- Strong business sense and understanding of underlying drivers and strategy of our user’s businesses.
- Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.
- Strong analytical skills.
- Excellent operating rigor including organizational and time management skills.
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
- History of success as a consultant, pre-sales, technical account management, or equivalent.
- Proven track record of achieving targets and goals, preferably in a sales setting.
- Track record of managing large, complex projects and/or programs.
- Has handled difficult customers or situations and can demonstrate resolutions.
- Willingness to tackle things on your own.
- Ability to navigate data and people to find answers.
- A capability to work well with a wide range of people, both internally and externally.
- The motivation and flexibility to work well in a high-growth environment where things change quickly.
Annual Salary Range £75,300 - £112,900. This range may vary depending on location. Benefits may include equity, company bonus or sales commissions/bonuses, retirement plans, health benefits, and wellness stipends.
Customer Success Manager (French speaking) employer: Monograph
Stripe is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to make a significant impact on the global economy. As a Customer Success Manager, you will benefit from comprehensive growth opportunities, competitive compensation, and a supportive environment that values collaboration and innovation. With a focus on employee well-being and professional development, Stripe offers unique advantages such as equity options and wellness stipends, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (French speaking)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Stripe on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Customer Success Manager. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Stripe's products and services. Understand how they help businesses grow and be ready to discuss how you can add value to their customers. Show us that you're not just interested in the role, but that you genuinely care about helping users succeed.
✨Tip Number 3
Practice your presentation skills! As a CSM, you'll need to deliver workshops and business reviews. Grab a friend or family member and run through your pitch. The more comfortable you are presenting, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us that you're serious about joining the Stripe team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Customer Success Manager (French speaking)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client-facing roles and any relevant achievements that showcase your ability to drive customer success.
Showcase Your Language Skills:Since this role requires fluency in both French and English, don’t forget to mention your language skills prominently. If you have experience working with French-speaking clients, share those examples to stand out!
Demonstrate Analytical Skills:We love candidates who can think critically! Use your application to illustrate how you've used analytical skills in past roles to solve problems or improve processes. This will show us you're a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Monograph
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to Stripe. Understand how to measure account health, product adoption, and customer satisfaction. Being able to discuss these metrics will show your analytical skills and understanding of the role.
✨Prepare for Technical Conversations
Since this role involves leading technical discussions, make sure you’re comfortable with Stripe’s products and payment solutions. Familiarise yourself with common technical challenges customers face and think about how you would address them. This will demonstrate your capability to engage in meaningful conversations.
✨Showcase Your Relationship Management Skills
Think of examples from your past experience where you successfully managed client relationships, especially in complex environments. Be ready to discuss how you’ve driven user success and retention, as well as how you’ve handled difficult situations. This will highlight your experience in enterprise relationship management.
✨Demonstrate Your Bilingual Advantage
As a French-speaking candidate, be prepared to switch between English and French during the interview. Practice discussing your experiences and insights in both languages. This will not only showcase your language skills but also your ability to communicate effectively with diverse clients.
