At a Glance
- Tasks: Support drivers and passengers via phone and email, ensuring smooth daily operations.
- Company: Join Via, a tech company transforming global transportation with a strong mission.
- Benefits: Remote work, competitive pay, 28 days holiday, and state-of-the-art hardware.
- Other info: Opportunity for growth and learning in a fast-paced, innovative industry.
- Why this job: Be part of a dynamic team making a real impact on mobility and the environment.
- Qualifications: Fluent in German and English, great communication skills, and a passion for customer service.
Via is using technology to transform transportation around the world. As we continue to expand in Europe, we are looking for a Customer Service Representative. You will work with our Operations team to build and operate our outstanding on-demand services. This job can be done remotely, as long as you are based in England.
What You’ll Do
- You will ensure the smooth daily operation of our services by providing telephone and email support.
- You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
- You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns.
- You will care for customer satisfaction and making sure that issues are resolved.
- You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.
Who You Are
- You speak fluent German (C2 or native) and English (C1 or C2).
- You are a good communicator and able to always find the right tone in different contexts.
- You enjoy providing advice and support over the phone.
- You remain calm even in stressful situations and are able to develop creative solutions in real time.
- Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service.
- You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint.
- You are technology-savvy and enjoy working with modern IT tools.
What We Offer
- 100% work from home, as long as you’re based in England.
- State of the art hardware for you to perform your work worry free.
- The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most.
- £14 / h base pay for a 40 h work week, which can be more depending on the shifts and hours you work.
- 28 days of vacation days inclusive of public holidays.
Ready to join the ride? Via is an equal opportunity employer.
Customer Service Representative (German-speaking) employer: Monograph
Via is an exceptional employer that champions a culture of innovation and inclusivity, offering remote work flexibility for our Customer Service Representatives based in England. With a strong commitment to employee growth, we provide comprehensive training, competitive pay, and generous vacation days, all while working towards our mission of transforming transportation and reducing environmental impact. Join us to be part of a dynamic team that values your contributions and supports your professional development in the rapidly evolving mobility industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (German-speaking)
✨Tip Number 1
Get to know the company! Before your interview, dive into Via's mission and values. Understanding their goals will help you connect your skills to what they’re looking for, making you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer service scenarios with a friend. This will boost your confidence and prepare you for real-life situations during the job.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss any modern IT tools you’ve used in the past. If you can demonstrate your comfort with technology, it’ll give you an edge in this digital-focused role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you’re proactive and genuinely interested in being part of the Via team.
We think you need these skills to ace Customer Service Representative (German-speaking)
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluent German and English, make sure to highlight your language proficiency right at the start. We want to see how you can communicate effectively in both languages!
Tailor Your Application:Take a moment to read through the job description and align your experience with what we’re looking for. Use keywords from the description to show us you’re a perfect fit for the Customer Service Representative role.
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you can contribute to our mission of improving mobility.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you on board for this exciting opportunity!
How to prepare for a job interview at Monograph
✨Know the Company Inside Out
Before your interview, take some time to research Via and its mission. Understand their goals in transforming transportation and how they aim to reduce the carbon footprint. This will not only show your enthusiasm but also help you align your answers with their values.
✨Brush Up on Your Language Skills
Since this role requires fluent German and English, practice speaking both languages before the interview. You might be asked to demonstrate your language skills, so be ready to switch between them smoothly while discussing customer service scenarios.
✨Prepare for Real-Life Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved conflicts. Be ready to discuss how you remained calm under pressure and found creative solutions, as these are key traits they’re looking for.
✨Show Your Tech Savviness
Familiarise yourself with modern IT tools and customer service software. Be prepared to discuss any relevant experience you have with technology, as being tech-savvy is crucial for this role. Highlight your willingness to learn new systems if you haven't used specific tools before.
