Restaurant Supervisor in Inverurie

Responsibilities:

• Support all food and beverage staff to provide the highest level of customer care and consistent service delivery.
• Keep the restaurant and rooms clean and well-presented and assist with cleaning and housekeeping duties.
• Maintain all food and beverage areas to the best possible standards, regarding cleanliness and safety.
• Maintain an awareness of business levels throughout the hotel, highlighting potential busy periods and taking proactive management actions at peak times.
• Present and serve food and beverage in the correct manner and ensure the required accompaniments are offered.
• Ensure all guests are received in a friendly and welcoming manner and courteously shown to their seats.
• Display full knowledge of all items on the menu.
• Anticipate guest needs and proactively exceed guest expectations at all times.
• Ensure all feedback is recognised and recorded in line with the procedures.
• Promote a professional, helpful image to all internal and external customers.
• Be aware of all facilities, services and special promotions offered by Apex/Monogram Collective Hotels and effectively pass on this information to the guest to maximise hotel sales.
• Display knowledge of products and offerings including a competent knowledge of the bar and restaurant service.
• Train and develop staff in your team to the correct standards of service and competence.
• Support other departments at busy times and ensure good communication.
• Promote pre-service and post-service briefings and ensure completion when absent.
• Use audits and SOP manuals to maintain correct levels of product and service.
• Ensure high standards of cleanliness of all areas of responsibility are maintained and regularly checked.
• Ensure liquor stock is secure and controlled at all times.
• Assist the manager in controlling wage costs on a day-to-day basis.
• Create a team environment with good employee morale and a high level of commitment and pride in the department.
• Use IT systems and available reports effectively to ensure collected data is usable.
• Ensure strict stock-taking procedures are followed and investigated.
• Comply with and support revenue-driven incentives.
• Report regularly on performance and attend scheduled meetings accordingly.
• Manage attendance, performance, H&S, completing reviews, 1-2-1s, annual appraisals and training.
• Any other duties as directed by your line manager or other member of the management team.

Reporting Structure:

• Reports to the Restaurant Manager.
• This post has supervisory responsibility for Food and Beverage Assistants and Bartenders.

Qualifications:

• Essential:
• Experience within food and beverage, preferably at shift leader level.
• Understanding of the elements that ensure the smooth running of a shift.
• Evidence of having conducted job selection interviews.
• Competent at writing professional letters and emails, compiling reports and data analysis.
• Understanding of confidentiality requirements.
• Ability to hold team meetings, 1-2-1s, and staff training sessions.
• Ability to compile rosters.
• Understanding of budgeting and ability to explain Profit and Loss accounts.
• Ability to identify employee relations issues and take appropriate action.
• Ability to deal with face-to-face, telephone, and email customer complaints calmly and positively to a suitable conclusion.
• Desirable:
• Working knowledge of Zonal.
• Ability to conduct monthly performance reviews and appraisals.
• Health and safety awareness.
• Competent in efficient cellar management.
• Understanding of how to complete a stock take and control stock.
• Competent in purchasing and ordering goods.
• Competent in ensuring all floats are balanced at the end of shifts and resolving associated problems.
• Competent in using Microsoft Outlook (email and calendar), Excel and Word.