At a Glance
- Tasks: Provide warm, friendly service and ensure guest security during night shifts.
- Company: Meldrum House Hotel, known for its unique features and exceptional service.
- Benefits: 29 days holiday, training, employee events, and discounts on stays and dining.
- Other info: Opportunities for career growth and recognition within a thriving hotel group.
- Why this job: Join a fun team, meet great people, and develop new skills in a vibrant environment.
- Qualifications: Excellent organisational skills, customer service attitude, and a friendly personality.
The predicted salary is between 20000 - 25000 £ per year.
Why join Meldrum House Hotel? Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotland’s top 100. 51 luxurious bedrooms and several diverse event spaces, including a ballroom with breathtaking views and the outdoor Titan Sky Bar dome, allows us to cater for various celebratory occasions by delivering excellence and a memorable experience.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Healthy meals to enjoy while you're working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- Referral bonus when your friends or family join the team
- Contributions to a pension plan
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
The role Meldrum House is no ordinary place. Your role is to provide a warm, friendly and efficient service to our guests. Always ensuring the greatest service standards are delivered and exceed our guests' expectations. As the first and often the last point of contact for guests, you will be integral in the guest’s journey with us. In assisting in preparation of the hotel services and facilities for the next service you will play a vital role in supporting the guest journey and the hotel day team.
Joining our dedicated team, you will:
Main Purpose of JobMeldrum House is no ordinary place. Your role is to provide a warm, friendly and efficient service to our guests. To provide security and always ensuring the greatest service standards are delivered at all times and exceed our guests' expectations.
Specific Tasks- Assist in creating a warm and welcoming environment for our guests
- Deliver exceptional service to guests at all times
- Look after hotel security and guest welfare at night
- Conduct regular floor walks and security checks of fire exits and public areas
- Reporting any irregularities to the management team
- Assist in clearing down of, setting up and servicing event rooms
- Prepare Room Service food and trays in line with food hygiene guidelines and hotel standards
- Promptly acknowledge guests and answer calls
- Keep the desk areas clean and well presented at all times and assist with cleaning and housekeeping duties of your department
About you As a crucial member of the team, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests during their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!
You will also:
- Deliver excellent standards
- Use initiative
- Have a customer service attitude
- Can multi-task and organise a variable workload
- Hold a genuine desire to provide a Warmer Welcome to our guests
We will provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career. So, whatever your vibe, our family can never be too big, there is a place here for you. We have one ask - that you bring your personality, ideas, and spark. Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Night Porter in Inverurie employer: Monogram Collective
Meldrum House Hotel is an exceptional employer that offers a vibrant work culture where employees can thrive and develop meaningful relationships. With competitive pay, extensive benefits including generous holiday allowance, training from day one, and unique perks like discounted stays and spa treatments, we ensure our team feels valued and supported. Join us in a stunning location that combines luxury with a warm, welcoming atmosphere, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Inverurie
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Monogram Collective. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Monogram Collective
Don't be shy about reaching out to Monogram Collective directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in Inverurie
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Monogram Collective and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Monogram Collective
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
