At a Glance
- Tasks: Deliver warm, friendly service and ensure guests have a memorable stay.
- Company: Join the vibrant Meldrum House Hotel, known for its Scottish hospitality.
- Benefits: Enjoy 29 days holiday, training, employee events, and competitive pay.
- Other info: Access discounts, wellness programs, and recognition schemes after your first three months.
- Why this job: Be part of a fun team, learn new skills, and create positive guest experiences.
- Qualifications: Passion for hospitality, strong communication skills, and a proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Why join Meldrum House Hotel? We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests. Our unique features include our award‑winning, locally sourced cuisine, our 800‑year‑old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotland’s top 100.
The role involves working closely with the Reception Manager and wider Front Office team, playing a key role in delivering a warm, friendly and efficient service to every guest, ensuring their stay is memorable from arrival to departure. You’ll also:
- Welcome guests and provide a friendly and professional first impression at all times
- Handle check‑ins and check‑outs efficiently, ensuring accuracy in reservations and billing
- Respond to guest enquiries, requests and calls promptly and effectively
- Provide information about hotel facilities, services and the local area
- Ensure all payment processes are handled in line with company procedures
- Maintain a clean, organised and presentable reception area
- Communicate effectively with housekeeping and other departments to support guest needs
- Handle guest feedback and complaints in a professional and positive manner
- Some operational duties may include, not limited to, assistance with guest luggage and room drops.
About you: As a Guest Services Assistant, you will be passionate about delivering exceptional hospitality and creating positive experiences for every guest. You’ll thrive in a fast‑paced environment and enjoy being part of a collaborative team. You will also have:
- A warm, welcoming and professional approach to guest service
- Excellent communication and interpersonal skills
- Strong organisational skills with good attention to detail
- Confidence in handling guest enquiries, bookings and requests
- Ability to remain calm and composed under pressure
- A proactive and solutions‑focused attitude
- Strong teamwork skills and the ability to build positive relationships across departments
- Basic IT skills and confidence using reservation or booking systems
Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey. You’ll meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- In‑house company interactive employee communication APP
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
- Contributions to a pension plan
Following your first successful 3 months, you’ll also receive:
- Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
- Involvement in our employee recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested in the role, we look forward to hearing from you!
Guest Services Assistant - Maternity Cover in Inverurie employer: Monogram Collective
Meldrum House Hotel is an exceptional employer that prides itself on delivering outstanding Scottish hospitality in a stunning location. With a strong focus on employee development, a vibrant work culture, and generous benefits including 29 days of holiday and access to wellness programmes, you will thrive in a supportive environment that values teamwork and personal growth. Join us to create memorable experiences for our guests while enjoying unique perks like discounted stays and spa treatments.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Assistant - Maternity Cover in Inverurie
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Guest Services Assistant - Maternity Cover in Inverurie
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Monogram Collective
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Monogram Collective. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
