Position: Assistant Reception Manager
Department: Front Office
Company: Meldrum House Hotel & Golf Course
Main Purpose of Job
You will be responsible for ensuring that the Front Office team (Day & Nights team) provide the highest level of customer care. You will effectively manage the operation of Reception, controlling the allocation of guest bedrooms with emphasis on VIP's and corporate clients, ensuring that all staff are aware of the day's availability and any special events/functions and any overbooking.
Specific Tasks
- To implement necessary and relevant Standard Operating Procedures throughout all Front Office roles, to ensure consistency in training as well as service standards.
- Leading from the front and supporting the team to ensure we deliver a top-class AA Red Star standard operating hotel.
- To implement various checklists to support successful implementation of service and compliance standards.
- To ensure that Procure-Wizard is used as required for all purchasing matters and that goods are receipted accordingly.
- To ensure professional and emotive responses are applied to online and direct reviews and feedback.
- To ensure adequate knowledge on all Technological systems such as HMS and Zonal.
- To maintain and support the Monogram Collective Culture, ethics...
Assistant Reception Manager in Inverurie employer: Monogram Collective
Meldrum House Hotel is an exceptional employer, offering a vibrant work culture that celebrates Scottish hospitality and culinary excellence. As a Golf Club Commis Chef, you'll have the opportunity to develop your skills in a supportive environment, with access to ongoing training and career growth. Located in a stunning setting, our team enjoys a unique blend of professional development and the chance to create memorable dining experiences for our guests.
